Troubleshooting
Let's help you figure out and fix your problem
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37 articles in this collection
Written by Dylan Turner, Brandon Welch, Courtney Larson and 3 others
Written by Dylan Turner, Brandon Welch, Courtney Larson and 3 others
Enable camera access: Chrome (desktop)
How to manually turn on your camera and mic in Chrome settings
Written by Max
Updated yesterday
Updated yesterday
Enable screen sharing in macOS
How to enable screen sharing from your macOS settings
Written by Max
Updated this week
Updated this week
How to allow camera access in Windows 10
Enable camera and mic access for Doxy.me in the browser
Written by Max
Updated this week
Updated this week
Resolve on-call issues with Doxy.me
How to improve video quality & fix issues during a call
Written by Max
Updated this week
Updated this week
WebRTC
What it is, and how it relates to video call quality.
Written by Max
Updated this week
Updated this week
Resolve hardware issues with Doxy.me
How to resolve common hardware issues in the browser
Written by Max
Updated yesterday
Updated yesterday
How to update your operating system
Browsers often require an updated operating system
Written by Gwen Myers
Updated this week
Updated this week
Update Camera and Mic drivers
Update webcam with Device Manager / Lenovo Vantage or Logi Capture
Written by Max
Updated this week
Updated this week
The ultimate guide to diagnosing and resolving poor video/audio call quality
Diagnose poor video
Written by Dylan Turner
Updated over a week ago
Updated over a week ago
Can my patients get support?
Yes, we provide HIPAA-compliant support to patients
Written by Schuyler Welch
Updated this week
Updated this week
Is Doxy.me not working?
Check the system status of Doxy.me
Written by Brandon Welch
Updated over a week ago
Updated over a week ago
Video Issues
My patient can't see me
My webcam is not working, no video
Written by Brandon Welch
Updated this week
Updated this week
I can't see my patient's video
You're on a call but don't see your patient
Written by Brandon Welch
Updated this week
Updated this week
Fix camera after Windows 10 update
Camera stopped working after I updated Windows 10
Written by Courtney Larson
Updated this week
Updated this week
Change camera during call
How to switch to different camera source
Written by Dylan Turner
Updated this week
Updated this week
How to allow camera access
Enable camera and mic access for Doxy.me in macOS settings
Written by Max
Updated yesterday
Updated yesterday
Audio Issues
I can't hear my patient
It could be due to their microphone or your speakers
Written by Brandon Welch
Updated this week
Updated this week
My patient can't hear me
It could be due to your microphone or their speakers
Written by Brandon Welch
Updated this week
Updated this week
How can I stop an echo?
A few tips to make an echo go away
Written by Brandon Welch
Updated this week
Updated this week
How to change the microphone
Switch the audio source during a call
Written by Courtney Larson
Updated this week
Updated this week
Check in issues
My patient is not appearing in my queue
Patient says they have checked in, but I don't see them
Written by Brandon Welch
Updated over a week ago
Updated over a week ago
Doxy.me emails are not coming through
Steps to help if you are not receiving emails from Doxy.me
Written by Dylan Turner
Updated this week
Updated this week
Email invite not working
When I try to use email invite, it doesn't do anything
Written by Courtney Larson
Updated this week
Updated this week
enable browser notifications
How to get notified when a patient checks into your room
Written by Max
Updated yesterday
Updated yesterday
Account settings
How do I change my password?
If you know your password, but want to reset it
Written by Dylan Turner
Updated this week
Updated this week
I forgot my password
How to reset your password
Written by Max
Updated this week
Updated this week
Image won't upload to waiting room
My picture in waiting room won't save
Written by Max
Updated over a week ago
Updated over a week ago
Common solutions
How to update your browser
Update your browser to the latest version
Written by Brandon Welch
Updated this week
Updated this week
Give access to camera: Firefox (mobile/desktop)
How to give Firefox access to webcam & microphone
Written by Gwen Myers
Updated this week
Updated this week
How to enable camera: Chrome (desktop)
How to give Chrome access to your webcam & microphone
Written by Max
Updated yesterday
Updated yesterday
Give access to webcam: Safari (desktop)
How to give Safari access to webcam & microphone
Written by Courtney Larson
Updated this week
Updated this week
Give access to camera: Safari (mobile/tablet)
How to give access to webcam & microphone on an iOS device
Written by Dylan Turner
Updated over a week ago
Updated over a week ago
Give access to camera: Chrome (mobile/tablet)
How to give access to webcam & microphone on an Android device
Written by Courtney Larson
Updated over a week ago
Updated over a week ago
Give access to camera: Surface Pro
How to give access to webcam & microphone on a Surface Pro
Written by Courtney Larson
Updated this week
Updated this week
Technical
Minimum system requirements
The minimum requirements to host a call on Doxy.me
Written by Brandon Welch
Updated this week
Updated this week
Network and firewall configuration
How to get Doxy.me to work with your network or firewall
Written by Dylan Turner
Updated this week
Updated this week
Diagnostic tests
Run these tests to help identify problems
Written by Brandon Welch
Updated over a week ago
Updated over a week ago