Troubleshooting | Doxy.me Help Center

Troubleshooting

Let's help you figure out and fix your problem

+4

39 articles in this collection
Written by Dylan Turner, Brandon Welch, Courtney Larson and 4 others

WebRTC

What it is, and how it relates to video call quality.

Written by Max Behling
Updated this week

My camera isn't working

Update webcam with Device Manager / Lenovo Vantage or Logi Capture

Written by Max Behling
Updated yesterday

How to update your operating system

Browsers often require an updated operating system

Written by Gwen Myers
Updated over a week ago

The ultimate guide to diagnosing and resolving poor video/audio call quality

Diagnose poor video

Written by Dylan Turner
Updated over a week ago

Can my patients get support?

Yes, we provide HIPAA-compliant support to patients

Written by Schuyler Welch
Updated over a week ago

How do I contact support?

Basic and premium support is available

Written by Schuyler Welch
Updated over a week ago

Is Doxy.me not working?

Check the system status of Doxy.me

Written by Brandon Welch
Updated over a week ago

Video Issues

My video & audio is choppy

How do I improve my video quality?

Written by Brandon Welch
Updated over a week ago

My patient can't see me

My webcam is not working, no video

Written by Brandon Welch
Updated over a week ago

I can't see my patient's video

You're on a call but don't see your patient

Written by Brandon Welch
Updated over a week ago

Fix camera after Windows 10 update

Camera stopped working after I updated Windows 10

Written by Courtney Larson
Updated over a week ago

Green video feed during calls

Steps to fix the green video

Written by Schuyler Welch
Updated over a week ago

Mac/Windows Privacy Settings

Written by Courtney Larson
Updated over a week ago

Change camera during call

How to switch to different camera source

Written by Dylan Turner
Updated over a week ago

Audio Issues

I can't hear my patient

It could be due to their microphone or your speakers

Written by Brandon Welch
Updated over a week ago

My patient can't hear me

It could be due to your microphone or their speakers

Written by Brandon Welch
Updated over a week ago

Audio is lagging behind video

How to get the audio and video in sync

Written by Dylan Turner
Updated over a week ago

How can I stop an echo?

A few tips to make an echo go away

Written by Brandon Welch
Updated over a week ago

How to change the microphone

Switch the audio source during a call

Written by Courtney Larson
Updated over a week ago

Check in issues

My patient is not appearing in my queue

Patient says they have checked in, but I don't see them

Written by Brandon Welch
Updated over a week ago

My patient says I appear offline

I'm logged into my room, but my patient says I appear offline

Written by Courtney Larson
Updated over a week ago

Enable Browser Notifications

Written by Courtney Larson
Updated over a week ago

Email invite not working

When I try to use email invite, it doesn't do anything

Written by Courtney Larson
Updated over a week ago

Doxy.me emails are not coming through

Steps to help if you are not receiving emails from Doxy.me

Written by Dylan Turner
Updated over a week ago

Account settings

How do I change my password?

If you know your password, but want to reset it

Written by Dylan Turner
Updated over a week ago

I forgot my password

If you don't know you password, you can reset it

Written by Courtney Larson
Updated over a week ago

Image won't upload to waiting room

My picture in waiting room won't save

Written by Gina Sprague
Updated over a week ago

Common solutions

How to update your browser

Update your browser to the latest version

Written by Brandon Welch
Updated over a week ago

Give permission to use your webcam

You need to give your browser permission

Written by Dylan Turner
Updated over a week ago

Give access to webcam: Chrome

How to give Chrome access to webcam & microphone

Written by Courtney Larson
Updated over a week ago

Give access to webcam: Firefox

How to give Firefox access to webcam & microphone

Written by Gwen Myers
Updated over a week ago

Give access to webcam: Safari

How to give Safari access to webcam & microphone

Written by Courtney Larson
Updated over a week ago

Give access to camera: iPhone & iPad

How to give access to webcam & microphone on an iOS device

Written by Dylan Turner
Updated over a week ago

Give access to camera: Android

How to give access to webcam & microphone on an Android device

Written by Courtney Larson
Updated over a week ago

Give access to camera: Surface Pro

How to give access to webcam & microphone on a Surface Pro

Written by Courtney Larson
Updated over a week ago

Technical

Minimum system requirements

The minimum requirements to have a Doxy.me call

Written by Brandon Welch
Updated over a week ago

How much data does Doxy.me use?

The resolution and data used for calls

Written by Courtney Larson
Updated over a week ago

Network and firewall configuration

How to get Doxy.me to work with your network or firewall

Written by Dylan Turner
Updated over a week ago

Diagnostic tests

Run these tests to help identify problems

Written by Brandon Welch
Updated over a week ago