Troubleshooting

Let's help you figure out and fix your problem

Doxy.me Help Center avatar
53 articles in this collection
Written by Doxy.me Help Center
Camera issues

Allow access to camera/mic for all browsers & operating systems

You need to give your browser permission
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Video Issue: My Patient Can't See Me

My webcam is not working, no video
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Video Issue: I Can't See My Patient's Video

You're on a call but don't see your patient
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in MacOS

What to do if your camera and mic are blocked in macOS
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Windows 10

What to do if your camera and mic are blocked in Windows 10
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Fix Camera After Windows 10 Update

Camera stopped working after I updated Windows 10
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Chrome

How to enable camera and microphone access in Chrome
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Chrome (Mobile/Tablet)

How to allow camera & microphone access on any Android device
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Safari

How to enable camera and microphone access in Safari
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Camera Access to Safari - iPhone/ iPad/ Mac

Camera Not Working
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Safari (Mobile/Tablet)

How to give access to webcam & microphone on an iOS device
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Firefox

How to enable camera and microphone access in Firefox
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Firefox (Mobile/Tablet)

How to allow camera & microphone access on any Android device
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Edge

How to enable camera and microphone access in Chrome
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Edge (Mobile/Tablet)

How to allow camera & microphone access on any Android device
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago

Give access to camera: Surface Pro

How to give access to webcam & microphone on a Surface Pro
Doxy.me Help Center avatar
Written by Doxy.me Help Center
Updated over a week ago