Troubleshooting

Unable to Login as Provider

Trouble logging in with your email and password

Written by Colin
Updated over a week ago

Patient Not Appearing in Queue (or They Don't See Me Online)

Suggestions for improving the patient queue

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Edge Desktop/Laptop

Written by David Valentine
Updated over a week ago

Patient Not Appearing in Queue

Patient says they have checked in, but I cannot see them

Written by Colin
Updated over a week ago

Unable to Start Call

Trouble when starting a call with your patient

Written by Colin
Updated over a week ago

Unable to See Patient (or Patient Unable to See Me)

How to fix issues with video

Written by Colin
Updated over a week ago

How To: Improve Poor Video Quality

How to find the causes of poor choppy video and improve them

Written by Colin
Updated over a week ago

Blurry Video

Fix Blurred, Fuzzy or Hazy Video

Written by David Valentine
Updated over a week ago

Unable to Hear Patient (or Patient Unable Hear Me)

How to fix issues with audio

Written by Colin
Updated over a week ago

Audio Issue: How To Stop An Echo

A few tips to make an echo go away

Written by Colin
Updated over a week ago

How To: Improve Poor Audio Quality

How to find the causes of poor audio and improve them

Written by Colin
Updated over a week ago

Text Message Invites: Patients Not Receiving (Errors)

Reasons text message invites are sometimes not received and what you can do about it

Written by Bryan Zitzman
Updated this week

Text Message Invites: Subscribe to Doxy.me Messaging

How to resubscribe to doxy.me text messaging

Written by Bryan Zitzman
Updated this week

Text Notifications Not Working

Determine why text notifications are not being delivered and how to fix it

Written by Bryan Zitzman
Updated over a week ago

Email Invite: Not Working

How to set up a default email

Written by Bryan Zitzman
Updated over a week ago

Meeting History: Missing Information

Tips to ensure meeting end times, columns, and meeting history appear

Written by Schuyler Welch
Updated over a week ago

Waiting Room: Image Won't Upload

A picture in my waiting room won't save

Written by Bryan Zitzman
Updated this week

Allow Access to Camera & Mic

How to allow camera and microphone access for all browsers and operating systems

Written by Colin
Updated over a week ago

Camera & Mic Permission: Chrome

How to allow access or reset permissions when using the Chrome browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: Safari

How to allow access or reset permissions when using the Safari browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: Firefox

How to allow access or reset permissions when using the Firefox browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: Edge

How to allow access or reset permissions when using the Edge browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: MacOS

How to allow access or reset permissions in your MacOS system

Written by Colin
Updated over a week ago

Camera & Mic Permission: Windows 10

How to allow access or reset permissions in your Windows 10 system

Written by Colin
Updated over a week ago

Camera & Mic Permission: Surface Pro

How to allow access or reset permissions on your Surface Pro device

Written by Colin
Updated over a week ago

Allow Access to Your Camera in Chrome

How to enable camera and microphone access in Chrome

Written by Colin
Updated over a week ago

Clearing Cache and Cookies on Firefox Android

How to clear cache and cookies for Android devices

Written by David Valentine
Updated over a week ago

Trouble Connecting on Safari 15

If you are experiencing connection issues with yourself or patient using Safari 15

Written by Colin
Updated over a week ago

How to Clear Cache and Cookies: Overview

How to clear cache and cookies on any device

Written by David Valentine
Updated over a week ago

Mobile phone Audio/Video Disruptions

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Firefox iOS

How to clear cache and cookies on Firefox for iPhone and iPad

Written by David Valentine
Updated over a week ago

Is Doxy.me Down?

How to check server status of doxy.me

Written by Colin
Updated over a week ago

Run Diagnostic Tests

Identify a connection problem

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Safari Mobile

How to clear browser cache for iPhone and iPad devices

Written by David Valentine
Updated over a week ago

Improve Internet Speed

How to make sure your are getting the most out of your internet

Written by Colin
Updated over a week ago

Additional Support: Resources for Your Software and Hardware

List of specific support websites for your computer laptop or mobile device

Written by David Valentine
Updated over a week ago

Unfreeze Frozen Video

How to Unfreeze a Frozen Camera Feed

Written by David Valentine
Updated over a week ago

Clear Cache and Cookies - Chrome Mobile

How to Clear Cache for both iPhone and Android devices

Written by David Valentine
Updated over a week ago

Configure Network Settings

How to optimize port and firewall configuration for doxy.me

Written by Colin
Updated over a week ago

Update Your Web Browser

How to make sure you are using the latest version of Chrome, Firefox, or Safari

Written by Colin
Updated over a week ago

Clear Cache and Cookies: Chrome Desktop/Laptop

How to clear cache and cookies to resolve technical issues.

Written by David Valentine
Updated over a week ago

Clear Cache and Cookies - Firefox Desktop/Laptop

Written by David Valentine
Updated over a week ago

Update Your Operating System

How to make sure your OS is up to date

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Safari Desktop/Laptop

Written by David Valentine
Updated over a week ago

Audio Issue: My Patient Can't Hear Me

It could be your microphone or their speakers

Written by Cullen Kavanagh
Updated over a week ago

Video Issue: I Can't See My Patient's Video

You're on a call but don't see your patient

Written by Cullen Kavanagh
Updated over a week ago

Audio Issue: Unable To Hear Patient

It could be their microphone or your speakers

Written by Cullen Kavanagh
Updated over a week ago