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Troubleshooting
Troubleshooting
Let's help you figure out and fix your problem
53 articles in this collection
Written by
Doxy.me Help Center
If the doxy.me service is down
If doxy.me is down, please know we are working quickly to resolve the issue
Written by
Doxy.me Help Center
Updated over a week ago
Understanding doxy.me's peer-to-peer technology
A direct connection between callers underpins our platform
Written by
Doxy.me Help Center
Updated over a week ago
Connection Issues: Unable to start call
Use pre-call test to see which participants need to troubleshoot
Written by
Doxy.me Help Center
Updated over a week ago
Minimum System Requirements
It does not take much to have a good experience with doxy.me
Written by
Doxy.me Help Center
Updated over a week ago
Connection Issues: Poor Video Quality
How to fix choppy video or dropped calls
Written by
Doxy.me Help Center
Updated over a week ago
Connection Issues: Diagnostic Tests
Run these tests to help identify problems
Written by
Doxy.me Help Center
Updated over a week ago
Improve Internet speed in your home or office
Strengthening your network connection or increasing available bandwidth to improve call quality
Written by
Doxy.me Help Center
Updated over a week ago
A step-by-step guide to diagnosing and resolving call issues
A comprehensive checklist for fixing problems with video, audio or connectivity
Written by
Doxy.me Help Center
Updated over a week ago
Getting server status updates from doxy.me
Subscribe for information from the platform's status page
Written by
Doxy.me Help Center
Updated over a week ago
Camera issues
Allow Access to Camera/Microphone for All Browsers and Operating Systems
You need to give your browser permission
Written by
Doxy.me Help Center
Updated this week
Video Issue: My Patient Can't See Me
My webcam is not working, no video
Written by
Doxy.me Help Center
Updated this week
Video Issue: I Can't See My Patient's Video
You're on a call but don't see your patient
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in MacOS
What to do if your camera and mic are blocked in macOS
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in Windows 10
What to do if your camera and microphone are blocked in Windows 10
Written by
Doxy.me Help Center
Updated this week
Fix Camera After Windows 10 Update
My camera stopped working after I updated Windows 10
Written by
Doxy.me Help Center
Updated this week
Allow Access to Your Camera in Chrome
How to enable camera and microphone access in Chrome
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in Chrome (Mobile/Tablet)
How to allow camera and microphone access on any Android device
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in Safari
How to enable camera and microphone access in Safari
Written by
Doxy.me Help Center
Updated this week
Allow Camera Access to Safari - iPhone/ iPad/ Mac
Camera Not Working
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in Safari (Mobile/Tablet)
How to give access to webcam & microphone on an iOS device
Written by
Doxy.me Help Center
Updated this week
Allow Access to Your Camera in Firefox
How to enable camera and microphone access in Firefox
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in Firefox (Mobile/Tablet)
How to allow camera & microphone access on any Android device
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in Edge
How to enable camera and microphone access in Chrome
Written by
Doxy.me Help Center
Updated this week
Allow Access to Camera in Edge (Mobile/Tablet)
How to allow camera & microphone access on any Android device
Written by
Doxy.me Help Center
Updated over a week ago
Allow Access to a Camera: Surface Pro
Giving access to the webcam and microphone on a Surface Pro
Written by
Doxy.me Help Center
Updated this week
Audio Issues
Audio issue: I can't hear my patient
It could be their microphone or your speakers
Written by
Doxy.me Help Center
Updated over a week ago
Audio issue: Microphone not working, patient can't hear me
My patient can't hear me, how can I fix it?
Written by
Doxy.me Help Center
Updated over a week ago
Audio issue: My patient can't hear me
It could be your microphone or their speakers
Written by
Doxy.me Help Center
Updated over a week ago
Audio issue: How can I stop an echo?
A few tips to make an echo go away
Written by
Doxy.me Help Center
Updated over a week ago
How to change the microphone
Switch the audio source during a call
Written by
Doxy.me Help Center
Updated over a week ago
Audio Issue: My Audio is Unclear
How to fix most audio quality issues during a call
Written by
Doxy.me Help Center
Updated over a week ago
Check in issues
Patient is not appearing in my queue
Patient says they have checked in, but I cannot see them
Written by
Doxy.me Help Center
Updated over a week ago
My patient says I'm not online
Why your patients may not see you in your waiting room
Written by
Doxy.me Help Center
Updated over a week ago
Email Invite Not Working
When I try to use email patient invite, it doesn't do anything
Written by
Doxy.me Help Center
Updated over a week ago
Account settings
Changing the email address from which your waiting room invitations are sent
Make sure you are signed into your preferred email account in your Web browser or desktop email application
Written by
Doxy.me Help Center
Updated over a week ago
Change the email address or password on your account
Edit your login credentials on the Account Settings page
Written by
Doxy.me Help Center
Updated over a week ago
Update the Card Used to Pay for Your Subscription
Access payment info from Account Settings
Written by
Doxy.me Help Center
Updated over a week ago
Login issues: I forgot my password
How to reset your password
Written by
Doxy.me Help Center
Updated over a week ago
Image won't upload to waiting room
My picture in waiting room won't save
Written by
Doxy.me Help Center
Updated over a week ago
Login issues: Email not recognized
I try to login and it says my email is not recognized
Written by
Doxy.me Help Center
Updated over a week ago
Meeting History is Missing
End times not showing up, missing columns or history
Written by
Doxy.me Help Center
Updated over a week ago
Browser issues
How to update your Web browser
Make sure you are using the latest version of Chrome, Firefox, Safari or Edge
Written by
Doxy.me Help Center
Updated over a week ago
Reset Chrome Permissions
What to do if you didn't allow camera or mic access
Written by
Doxy.me Help Center
Updated over a week ago
Reset Chrome Permissions (Mobile/Tablet)
What to do if you didn't allow camera or mic access
Written by
Doxy.me Help Center
Updated over a week ago
Reset Firefox Permissions
What to do if you didn't allow camera or mic access
Written by
Doxy.me Help Center
Updated over a week ago
Reset Firefox Permissions (Mobile/Tablet)
What to do if you didn't allow camera or mic access
Written by
Doxy.me Help Center
Updated over a week ago
Reset Edge Permissions
What to do if you didn't allow camera or mic access
Written by
Doxy.me Help Center
Updated over a week ago
Reset Edge Permissions (Mobile/Tablet)
What to do if you didn't allow camera or mic access
Written by
Doxy.me Help Center
Updated over a week ago
Technical
WebRTC
What it is, and how it relates to video call quality.
Written by
Doxy.me Help Center
Updated over a week ago
How to update your operating system
Browsers often require an updated operating system
Written by
Doxy.me Help Center
Updated over a week ago
Network security: Port and firewall configuration
How to get doxy.me to work with your network or firewall
Written by
Doxy.me Help Center
Updated over a week ago
Update Camera and Mic Drivers
Update webcam with Device Manager / Lenovo Vantage or Logi Capture
Written by
Doxy.me Help Center
Updated over a week ago
Screen share on MacOS
How to enable screen sharing in your macOS settings
Written by
Doxy.me Help Center
Updated over a week ago