Troubleshooting

If the Doxy.me Service Is Down

If doxy.me is down, please know we are working quickly to resolve the issue

Written by Doxy.me Help Center
Updated over a week ago

Understanding Doxy.me's Peer-to-Peer Technology

A direct connection between callers is the foundation of our platform

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Connection Issues: Unable to Start Call

Use pre-call test to see which participants need to troubleshoot

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Minimum System Requirements

It does not take much to have a good experience with doxy.me

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Connection Issues: Poor Video Quality

How to fix choppy video or dropped calls

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Connection Issues: Diagnostic Tests

Run these tests to help identify problems

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Improve Internet Speed in Your Home or Office

Strengthening your network connection or increasing available bandwidth may improve call quality

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A Step-by-Step Guide to Diagnosing and Resolving Call Issues

A comprehensive checklist for fixing problems with video, audio, or connectivity

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Getting Server Status Updates from Doxy.me

Subscribe for information from the platform's status page

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Allow Access to Camera/Microphone for All Browsers and Operating Systems

You need to give your browser permission

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Video Issue: My Patient Can't See Me

My webcam is not working, no video

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Video Issue: I Can't See My Patient's Video

You're on a call but don't see your patient

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Allow Access to Camera in MacOS

What to do if your camera and mic are blocked in macOS

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Allow Access to Camera in Windows 10

What to do if your camera and microphone are blocked in Windows 10

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Fix Camera After Windows 10 Update

My camera stopped working after I updated Windows 10

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Allow Access to Your Camera in Chrome

How to enable camera and microphone access in Chrome

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Allow Access to Camera in Chrome (Mobile/Tablet)

How to allow camera and microphone access on any Android device

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Allow Access to Camera in Safari

How to enable camera and microphone access in Safari

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Allow Camera Access to Safari - iPhone/ iPad/ Mac

Camera Not Working

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Allow Access to Camera in Safari (Mobile/Tablet)

How to give access to webcam & microphone on an iOS device

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Allow Access to Your Camera in Firefox

How to enable camera and microphone access in Firefox

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Allow Access to Camera in Firefox (Mobile/Tablet)

How to allow camera & microphone access on any Android device

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Allow Access to Camera in Edge

How to enable camera and microphone access in Chrome

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Allow Access to Camera in Edge (Mobile/Tablet)

How to allow camera & microphone access on any Android device

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Allow Access to a Camera: Surface Pro

Giving access to the webcam and microphone on a Surface Pro

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Audio Issue: I Can't Hear My Patient

It could be their microphone or your speakers

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Audio issue: Microphone Not Working, Patient Can't Hear Me

My patient can't hear me, how can I fix it?

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Audio Issue: My Patient Can't Hear Me

It could be your microphone or their speakers

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Audio Issue: How Can I Stop An Echo?

A few tips to make an echo go away

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How to Change the Microphone

Switch the audio source during a call

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Audio Issue: My Audio is Unclear

How to fix most audio quality issues during a call

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Patient is Not Appearing in My Queue

Patient says they have checked in, but I cannot see them

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My Patient Says I'm Not Online

Why your patients may not see you in your waiting room

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Email Invite Not Working

When I try to use email patient invite, it doesn't do anything

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Changing the Email Address from which Your Waiting Room Invitations Are Sent

Make sure you are signed into your preferred email account in your web browser or desktop email application

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Change the Email Address or Password on Your Account

Edit your login credentials on the Account Settings page

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Update the Card Used to Pay for Your Subscription

Access payment info from Account Settings

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Login Issues: I Forgot My Password

How to reset your password

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Image Won't Upload to Waiting Room

A picture in my waiting room won't save

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Login Issues: Email Not Recognized

I try to log in and it says my email is not recognized

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Meeting History is Missing

Meeting end times don't appear, or columns or history is missing

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How to Update Your Web Browser

Make sure you are using the latest version of Chrome, Firefox, Safari, or Edge

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Reset Chrome Permissions

What to do if you didn't allow camera or microphone access

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Reset Chrome Permissions (Mobile/Tablet)

What to do if you didn't allow camera or microphone access

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Reset Firefox Permissions

What to do if you didn't allow camera or microphone access

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Reset Firefox Permissions (Mobile/Tablet)

What to do if you didn't allow camera or microphone access

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Reset Edge Permissions

What to do if you didn't allow camera or microphone access

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Reset Edge Permissions (Mobile/Tablet)

What to do if you didn't allow camera or microphone access

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WebRTC

What it is, and how it relates to video call quality.

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How to Update Your Operating System

Browsers often require an updated operating system

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Network Security: Port and Firewall Configuration

How to get doxy.me to work with your network or firewall

Written by Doxy.me Help Center
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Update Camera and Microphone Drivers

Update webcam with Device Manager / Lenovo Vantage or Logi Capture

Written by Doxy.me Help Center
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Screen Share on MacOS

How to enable screen sharing in your macOS settings

Written by Doxy.me Help Center
Updated over a week ago