Troubleshooting

Let's help you figure out and fix your problem

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56 articles in this collection
Written by Doxy.me Help Center

Subscribe to Doxy.me Text Message Invites

Send and receive text messages as provider or patient
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Written by Doxy.me Help Center
Updated over a week ago

If the Doxy.me Service Is Down

If doxy.me is down, please know we are working quickly to resolve the issue
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Written by Doxy.me Help Center
Updated over a week ago

Understanding Doxy.me's Peer-to-Peer Technology

A direct connection between callers is the foundation of our platform
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Written by Doxy.me Help Center
Updated over a week ago

Connection Issues: Unable to Start Call

Use pre-call test to see which participants need to troubleshoot
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Written by Doxy.me Help Center
Updated over a week ago

Minimum System Requirements

It does not take much to have a good experience with doxy.me
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Written by Doxy.me Help Center
Updated over a week ago

Connection Issues: Poor Video Quality

How to fix choppy video or dropped calls
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Written by Doxy.me Help Center
Updated over a week ago

Connection Issues: Diagnostic Tests

Run these tests to help identify problems
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Written by Doxy.me Help Center
Updated over a week ago

Improve Internet Speed in Your Home or Office

Strengthening your network connection or increasing available bandwidth may improve call quality
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Written by Doxy.me Help Center
Updated over a week ago

A Step-by-Step Guide to Diagnosing and Resolving Call Issues

A comprehensive checklist for fixing problems with video, audio, or connectivity
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Written by Doxy.me Help Center
Updated over a week ago

Getting Server Status Updates from Doxy.me

Subscribe for information from the platform's status page
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Written by Doxy.me Help Center
Updated over a week ago
Camera Issues

Allow Access to Camera/Microphone for All Browsers and Operating Systems

You need to give your browser permission
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Written by Doxy.me Help Center
Updated over a week ago

Video Issue: My Patient Can't See Me

My webcam is not working, no video
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Written by Doxy.me Help Center
Updated over a week ago

Video Issue: I Can't See My Patient's Video

You're on a call but don't see your patient
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in MacOS

What to do if your camera and mic are blocked in macOS
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Windows 10

What to do if your camera and microphone are blocked in Windows 10
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Written by Doxy.me Help Center
Updated over a week ago

Fix Camera After Windows 10 Update

My camera stopped working after I updated Windows 10
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Your Camera in Chrome

How to enable camera and microphone access in Chrome
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Chrome (Mobile/Tablet)

How to allow camera and microphone access on any Android device
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Safari

How to enable camera and microphone access in Safari
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Written by Doxy.me Help Center
Updated over a week ago

Allow Camera Access to Safari - iPhone/ iPad/ Mac

Camera Not Working
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Safari (Mobile/Tablet)

How to give access to webcam & microphone on an iOS device
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Your Camera in Firefox

How to enable camera and microphone access in Firefox
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Firefox (Mobile/Tablet)

How to allow camera & microphone access on any Android device
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Edge

How to enable camera and microphone access in Chrome
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera in Edge (Mobile/Tablet)

How to allow camera & microphone access on any Android device
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Written by Doxy.me Help Center
Updated over a week ago

Allow Access to a Camera: Surface Pro

Giving access to the webcam and microphone on a Surface Pro
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Written by Doxy.me Help Center
Updated over a week ago