doxy.me

Suggestions for improving the patient queue

Patient not appearing in queue (or they don't see me online)

Patient says they have checked in, but I cannot see them

Patient not appearing in queue

Use pre-call test to see which participants need to troubleshoot

Connection Issues: Unable to Start Call

Why your patient's location may not appear correctly

Is my patient's location accurate?

How to Refresh or Reload any website page or tab

For beginners: reload a webpage

A quick guide to accessing your doxy.me account, updating your password, or changing your email address

Manage your Clinic account: Log in, reset password, change email

How a VPN Can Affect Your doxy.me Video Call

Using a VPN for Doxy.me Calls

Troubleshooting

Unable to see patient (or patient unable to see me)

Connection Issues: Poor Video Quality

Blurry video

Learn more about Apple's new standard feature, Reactions!

Why do I see animations in my doxy.me call?

Video Issues

Unable to hear patient (or patient unable hear me)

Audio issue: how to stop an echo

How to find the causes of poor audio and improve them

How to: improve poor audio quality

Tips for connecting your device to AirPods and AirPods Pro

Troubleshooting for airpods and airpods pro

Audio Issues

Reasons text message invites are sometimes not received and what you can do about it

Text message invites: patients not receiving (errors)

How to resubscribe to doxy.me text messaging

Text message invites: subscribe to doxy.me messaging

Determine why text notifications are not being delivered and how to fix it

Text notifications not working

Email invite: not working

Why your meeting data isn't showing up and what you can do about it

Meeting history: missing information

Waiting room: image won't upload

Daily text invite limits and what to do if you’ve reached it

Text message invites: daily limit

Daily email invite limit and what to do if you’ve reached it

Doxy.me email invites: daily limit

Feature Issues

Allow Access to Camera/Microphone for All Browsers and Operating Systems

How to allow camera and microphone access on any Android device

Allow Access to Camera in Chrome (Mobile/Tablet)

How to allow access or reset permissions when using the Safari browser

Camera and microphone permission: Safari

How to allow access or reset permissions when using the Firefox browser

Camera and microphone permission: Firefox

How to allow access or reset permissions when using the Edge browser

Camera and microphone permission: Edge

How to allow access or reset permissions in your MacOS system

Camera and microphone permission: macOS

How to allow access or reset permissions in your Windows 10 system

Camera and microphone permission: Windows 10

How to allow access or reset permissions on your Surface Pro device

Camera and microphone permission: Surface Pro

How to enable camera and microphone access in Chrome

Allow access to your camera in Chrome

Camera and Microphone Access Permission

How to troubleshoot during a call

How to clear cache and cookies for Android devices

Clearing cache and cookies on Firefox Android

How to fix camera and microphone disruptions on mobile devices

Mobile phone audio/video disruptions

How to clear cache and cookies on any device

How to clear cache and cookies: overview

Is doxy.me down?

How to clear cache and cookies on Firefox for iPhone and iPad

Clear cache and cookies - Firefox iOS

Run these tests to help identify problems

Connection Issues: Diagnostic Tests

Clear cache and cookies - Edge desktop/laptop

List of specific support websites for your computer laptop or mobile device

Additional support: resources for your software and hardware

Unfreeze frozen video

How to clear browser cache for iPhone and iPad devices

Clear cache and cookies - Safari mobile

How to make sure your are getting the most out of your internet

Improve internet speed

How to optimize port and firewall configuration for doxy.me

Configure network settings

How to Clear Cache for both iPhone and Android devices

Clear cache and cookies - Chrome mobile

Clear cache and cookies - Firefox desktop/laptop

How to clear cache and cookies to resolve technical issues.

Clear cache and cookies: Chrome desktop/laptop

Make sure you are using the latest version of Chrome, Firefox, or Safari

How to Update Your Web Browser

Update your operating system

Clear cache and cookies - Safari desktop/laptop

How To

How to allow camera & microphone access on any Android device

Allow access to camera in Firefox (mobile/tablet)

Allow access to camera in Edge (mobile/tablet)

What to do if you didn't allow camera or microphone access

Reset Chrome permissions

Merged

Need help? <a href="https://status.doxy.me/" target="_blank" rel="nofollow noopener noreferrer">Check our status page</a> or <a href="https://help.doxy.me/en/articles/2420538-get-support" target="_blank" rel="nofollow noopener noreferrer">contact our support team</a>

Find answers and get help from Intercom Support and Community Experts

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