Troubleshooting

Let's help you figure out and fix your problem

Dylan Turner avatar Brandon Welch avatar Courtney Larson avatar +3
40 articles in this collection
Written by Dylan Turner, Brandon Welch, Courtney Larson and 3 others

Reset Firefox permissions

What to do if you didn't allow access to the camera or mic
Max avatar
Written by Max
Updated yesterday

Reset Chrome permissions

What to do if you didn't allow access to the camera or mic
Max avatar
Written by Max
Updated yesterday

Allow access to camera in macOS

What to do if your camera and mic are blocked in macOS
Max avatar
Written by Max
Updated this week

My video and audio are choppy

How to improve the quality during a video call
Max avatar
Written by Max
Updated this week

Why is my video green?

What to do if your screen flickers green during a video call
Max avatar
Written by Max
Updated over a week ago

My patient isn't in the waiting room

Reasons why your client may not appear in the patient queue
Max avatar
Written by Max
Updated this week

Screen share on MacOS

How to enable screen sharing in your macOS settings
Max avatar
Written by Max
Updated this week

Resolve on-call issues with Doxy.me

How to improve video quality & fix issues during a call
Max avatar
Written by Max
Updated over a week ago

Allow camera access in Windows 10

What to do if your camera and mic are blocked in Windows 10
Max avatar
Written by Max
Updated this week

WebRTC

What it is, and how it relates to video call quality.
Max avatar
Written by Max
Updated over a week ago

How to update your operating system

Browsers often require an updated operating system
Gwen Myers avatar
Written by Gwen Myers
Updated over a week ago

Update Camera and Mic drivers

Update webcam with Device Manager / Lenovo Vantage or Logi Capture
Max avatar
Written by Max
Updated over a week ago

The ultimate guide to diagnosing and resolving poor video/audio call quality

Diagnose poor video
Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago

Can my patients get support?

Yes, we provide HIPAA-compliant support to patients
Schuyler Welch avatar
Written by Schuyler Welch
Updated over a week ago

Is Doxy.me not working?

Check the system status of Doxy.me
Brandon Welch avatar
Written by Brandon Welch
Updated over a week ago