doxy.me

Trouble logging in with your email and password

Unable to login as a provider

Suggestions for improving the patient queue

Patient not appearing in queue (or they don't see me online)

Patient says they have checked in, but I cannot see them

Patient not appearing in queue

Trouble when starting a call with your patient

Unable to start call

Why your patient's location may not appear correctly

Is my patient's location accurate?

How to Refresh or Reload any website page or tab

For beginners: reload a webpage

Troubleshooting

Unable to see patient (or patient unable to see me)

How to find the causes of poor choppy video and improve them

How to: improve poor video quality

Blurry video

Learn more about Apple's new standard feature, Reactions!

Why do I see animations in my doxy.me call?

Video Issues

Unable to hear patient (or patient unable hear me)

Audio issue: how to stop an echo

How to find the causes of poor audio and improve them

How to: improve poor audio quality

Tips for connecting your device to AirPods and AirPods Pro

Troubleshooting for airpods and airpods pro

Audio Issues

Reasons text message invites are sometimes not received and what you can do about it

Text message invites: patients not receiving (errors)

How to resubscribe to doxy.me text messaging

Text message invites: subscribe to doxy.me messaging

Determine why text notifications are not being delivered and how to fix it

Text notifications not working

Email invite: not working

Why your meeting data isn't showing up and what you can do about it

Meeting history: missing information

Waiting room: image won't upload

Daily text invite limits and what to do if you’ve reached it

Text message invites: daily limit

Daily email invite limit and what to do if you’ve reached it

Doxy.me email invites: daily limit

Feature Issues

How to allow camera and microphone access for all browsers and operating systems

Allow access to camera and mic

How to allow access or reset permissions when using the Chrome browser

Camera and microphone permission: Chrome

How to allow access or reset permissions when using the Safari browser

Camera and microphone permission: Safari

How to allow access or reset permissions when using the Firefox browser

Camera and microphone permission: Firefox

How to allow access or reset permissions when using the Edge browser

Camera and microphone permission: Edge

How to allow access or reset permissions in your MacOS system

Camera and microphone permission: macOS

How to allow access or reset permissions in your Windows 10 system

Camera and microphone permission: Windows 10

How to allow access or reset permissions on your Surface Pro device

Camera and microphone permission: Surface Pro

How to enable camera and microphone access in Chrome

Allow access to your camera in Chrome

Camera and Microphone Access Permission

How to troubleshoot during a call

How to clear cache and cookies for Android devices

Clearing cache and cookies on Firefox Android

How to fix camera and microphone disruptions on mobile devices

Mobile phone audio/video disruptions

How to clear cache and cookies on any device

How to clear cache and cookies: overview

Is doxy.me down?

How to clear cache and cookies on Firefox for iPhone and iPad

Clear cache and cookies - Firefox iOS

Run diagnostic tests

Clear cache and cookies - Edge desktop/laptop

List of specific support websites for your computer laptop or mobile device

Additional support: resources for your software and hardware

Unfreeze frozen video

How to clear browser cache for iPhone and iPad devices

Clear cache and cookies - Safari mobile

How to make sure your are getting the most out of your internet

Improve internet speed

How to optimize port and firewall configuration for doxy.me

Configure network settings

How to Clear Cache for both iPhone and Android devices

Clear cache and cookies - Chrome mobile

Clear cache and cookies - Firefox desktop/laptop

How to clear cache and cookies to resolve technical issues.

Clear cache and cookies: Chrome desktop/laptop

How to make sure you are using the latest version of Chrome, Firefox, or Safari

Update your web browser

Clear cache and cookies - Safari desktop/laptop

How To

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.