Troubleshooting

Let's help you figure out and fix your problem

+3

47 articles in this collection
Written by Dylan Turner, Brandon Welch, Courtney Larson and 3 others

Allow access to camera in Firefox (mobile/tablet)

How to allow camera & microphone access on any Android device

Written by Max
Updated this week

Reset Firefox permissions(mobile/tablet)

What to do if you didn't allow camera or mic access

Written by Max
Updated this week

Reset Chrome permissions (mobile/tablet)

What to do if you didn't allow camera or mic access

Written by Max
Updated this week

Minimum system requirements

The minimum requirements to host a call on Doxy.me

Written by Brandon Welch
Updated over a week ago

Connection issues: Unable to start call

Things to fix if you can't start a call with your patient

Written by Max
Updated over a week ago

Connection issues: Poor video quality

How to fix choppy video or dropped calls

Written by Max
Updated over a week ago

Connection issues: Diagnostic tests

Run these tests to help identify problems

Written by Brandon Welch
Updated over a week ago

For geeks: The ultimate guide to diagnosing and resolving call issues

How to diagnose and fix poor video

Written by Dylan Turner
Updated over a week ago

Improve internet speed in your home

How to improve your internet connection to have a better call

Written by Brandon Welch
Updated over a week ago

Can my patients get support?

Yes, we provide HIPAA-compliant support to patients

Written by Schuyler Welch
Updated over a week ago

Is Doxy.me not working?

Check the system status of Doxy.me

Written by Brandon Welch
Updated over a week ago

Camera issues

Allow access to camera (all browsers)

You need to give your browser permission

Written by Dylan Turner
Updated over a week ago

Video issue: My patient can't see me

My webcam is not working, no video

Written by Brandon Welch
Updated over a week ago

Video issue: I can't see my patient's video

You're on a call but don't see your patient

Written by Brandon Welch
Updated over a week ago

Video issue: Why is my video green?

What to do if your screen flickers green during a video call

Written by Max
Updated over a week ago

Allow access to camera in macOS

What to do if your camera and mic are blocked in macOS

Written by Max
Updated this week

Allow access to camera in Windows 10

What to do if your camera and mic are blocked in Windows 10

Written by Max
Updated this week

Fix camera after Windows 10 update

Camera stopped working after I updated Windows 10

Written by Courtney Larson
Updated over a week ago

Known issue: iOS update 13.4 causing issues, camera not working

Resolved issue: March 26th

Written by Brandon Welch
Updated over a week ago

Audio Issues

Audio issue: I can't hear my patient

It could be their microphone or your speakers

Written by Brandon Welch
Updated over a week ago

Audio issue: Microphone not working, patient can't hear me

My patient can't hear me, how can I fix it?

Written by Dylan Turner
Updated over a week ago

Audio issue: My patient can't hear me [archive]

It could be your microphone or their speakers

Written by Brandon Welch
Updated over a week ago

Audio issue: How can I stop an echo?

A few tips to make an echo go away

Written by Brandon Welch
Updated over a week ago

Audio issue: My audio is unclear

How to improve your audio quality during a call

Written by Max
Updated over a week ago

How to change the microphone

Switch the audio source during a call

Written by Courtney Larson
Updated over a week ago

Check in issues

My patient is not appearing in my queue

Patient says they have checked in, but I don't see them

Written by Brandon Welch
Updated over a week ago

My patient says I'm not online

Why your patients may not be appearing in the patient queue

Written by Max
Updated over a week ago

Doxy.me emails are not coming through

Steps to help if you are not receiving emails from Doxy.me

Written by Dylan Turner
Updated over a week ago

Email Invite not Working

When I try to use email patient invite, it doesn't do anything

Written by Courtney Larson
Updated this week

Account settings

Login issues: I forgot my password

How to reset your password

Written by Max
Updated over a week ago

Login issues: Email not recognized

I try to login and it says my email is not recognized

Written by Brandon Welch
Updated this week

Image won't upload to waiting room

My picture in waiting room won't save

Written by Max
Updated over a week ago

Meeting history times are missing

Meeting end times not showing up in meeting history

Written by Schuyler Welch
Updated over a week ago

Browser issues

How to update your browser

Update your browser to the latest version

Written by Brandon Welch
Updated over a week ago

Reset Firefox permissions

What to do if you didn't allow camera or mic access

Written by Max
Updated this week

Reset Chrome permissions

What to do if you didn't allow camera or mic access

Written by Max
Updated this week

Allow access to camera in Firefox

How to enable camera and microphone access in Firefox

Written by Max
Updated this week

Allow access to camera in Chrome

How to enable camera and microphone access in Chrome

Written by Max
Updated this week

Allow access to camera in Safari

How to enable camera and microphone access in Safari

Written by Max
Updated this week

Allow access to camera in Safari (mobile/tablet)

How to give access to webcam & microphone on an iOS device

Written by Dylan Turner
Updated this week

Allow access to camera in Chrome (mobile/tablet)

How to allow camera & microphone access on any Android device

Written by Max
Updated this week

Give access to camera: Surface Pro

How to give access to webcam & microphone on a Surface Pro

Written by Courtney Larson
Updated over a week ago

Technical

WebRTC

What it is, and how it relates to video call quality.

Written by Max
Updated over a week ago

How to update your operating system

Browsers often require an updated operating system

Written by Gwen Myers
Updated over a week ago

Network and firewall configuration

How to get Doxy.me to work with your network or firewall

Written by Dylan Turner
Updated this week

Update Camera and Mic drivers

Update webcam with Device Manager / Lenovo Vantage or Logi Capture

Written by Max
Updated this week

Screen share on MacOS

How to enable screen sharing in your macOS settings

Written by Max
Updated over a week ago