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Troubleshooting
Troubleshooting
How to resolve problems and issues
Unable to Login as Provider
Patient Not Appearing in Queue (or They Don't See Me Online)
Clear Cache and Cookies - Edge Desktop/Laptop
Patient Not Appearing in Queue
Unable to Start Call
Video Issues
Unable to See Patient (or Patient Unable to See Me)
How To: Improve Poor Video Quality
Blurry Video
Audio Issues
Unable to Hear Patient (or Patient Unable Hear Me)
Audio Issue: How To Stop An Echo
How To: Improve Poor Audio Quality
Feature Issues
Text Message Invites: Patients Not Receiving (Errors)
Text Message Invites: Subscribe to Doxy.me Messaging
Text Notifications Not Working
Email Invite: Not Working
Meeting History: Missing Information
Waiting Room: Image Won't Upload
Camera and Microphone Access Permission
Allow Access to Camera & Mic
Camera & Mic Permission: Chrome
Camera & Mic Permission: Safari
Camera & Mic Permission: Firefox
Camera & Mic Permission: Edge
Camera & Mic Permission: MacOS
Camera & Mic Permission: Windows 10
Camera & Mic Permission: Surface Pro
Allow Access to Your Camera in Chrome
How To
Clearing Cache and Cookies on Firefox Android
How to Troubleshoot During a Call
Trouble Connecting on Safari 15
How to Clear Cache and Cookies: Overview
Mobile phone Audio/Video Disruptions
Clear Cache and Cookies - Firefox iOS
Is Doxy.me Down?
Run Diagnostic Tests
Clear Cache and Cookies - Safari Mobile
Improve Internet Speed
Additional Support: Resources for Your Software and Hardware
Unfreeze Frozen Video
Clear Cache and Cookies - Chrome Mobile
Configure Network Settings
Update Your Web Browser
Clear Cache and Cookies: Chrome Desktop/Laptop
Clear Cache and Cookies - Firefox Desktop/Laptop
Update Your Operating System
Clear Cache and Cookies - Safari Desktop/Laptop
Merged
Audio Issue: My Patient Can't Hear Me
Video Issue: I Can't See My Patient's Video
Audio Issue: Unable To Hear Patient
