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Troubleshooting
Troubleshooting
How to resolve problems and issues
+2
47 articles in this collection
Written by
Schuyler Welch,
Colin,
David Valentine
and 2 others
Unable to Login as Provider
Trouble logging in with your email and password
Written by
Colin
Updated over a week ago
Patient Not Appearing in Queue (or They Don't See Me Online)
Suggestions for improving the patient queue
Written by
Colin
Updated over a week ago
Clear Cache and Cookies - Edge Desktop/Laptop
Written by
David Valentine
Updated over a week ago
Patient Not Appearing in Queue
Patient says they have checked in, but I cannot see them
Written by
Colin
Updated over a week ago
Unable to Start Call
Trouble when starting a call with your patient
Written by
Colin
Updated over a week ago
Video Issues
Unable to See Patient (or Patient Unable to See Me)
How to fix issues with video
Written by
Colin
Updated over a week ago
How To: Improve Poor Video Quality
How to find the causes of poor choppy video and improve them
Written by
Colin
Updated over a week ago
Blurry Video
Fix Blurred, Fuzzy or Hazy Video
Written by
David Valentine
Updated over a week ago
Audio Issues
Unable to Hear Patient (or Patient Unable Hear Me)
How to fix issues with audio
Written by
Colin
Updated over a week ago
Audio Issue: How To Stop An Echo
A few tips to make an echo go away
Written by
Colin
Updated over a week ago
How To: Improve Poor Audio Quality
How to find the causes of poor audio and improve them
Written by
Colin
Updated over a week ago
Feature Issues
Text Message Invites: Patients Not Receiving (Errors)
Reasons text message invites are sometimes not received and what you can do about it
Written by
Bryan Zitzman
Updated this week
Text Message Invites: Subscribe to Doxy.me Messaging
How to resubscribe to doxy.me text messaging
Written by
Bryan Zitzman
Updated this week
Text Notifications Not Working
Determine why text notifications are not being delivered and how to fix it
Written by
Bryan Zitzman
Updated over a week ago
Email Invite: Not Working
How to set up a default email
Written by
Bryan Zitzman
Updated over a week ago
Meeting History: Missing Information
Tips to ensure meeting end times, columns, and meeting history appear
Written by
Schuyler Welch
Updated over a week ago
Waiting Room: Image Won't Upload
A picture in my waiting room won't save
Written by
Bryan Zitzman
Updated this week
Camera and Microphone Access Permission
Allow Access to Camera & Mic
How to allow camera and microphone access for all browsers and operating systems
Written by
Colin
Updated over a week ago
Camera & Mic Permission: Chrome
How to allow access or reset permissions when using the Chrome browser
Written by
Colin
Updated over a week ago
Camera & Mic Permission: Safari
How to allow access or reset permissions when using the Safari browser
Written by
Colin
Updated over a week ago
Camera & Mic Permission: Firefox
How to allow access or reset permissions when using the Firefox browser
Written by
Colin
Updated over a week ago
Camera & Mic Permission: Edge
How to allow access or reset permissions when using the Edge browser
Written by
Colin
Updated over a week ago
Camera & Mic Permission: MacOS
How to allow access or reset permissions in your MacOS system
Written by
Colin
Updated over a week ago
Camera & Mic Permission: Windows 10
How to allow access or reset permissions in your Windows 10 system
Written by
Colin
Updated over a week ago
Camera & Mic Permission: Surface Pro
How to allow access or reset permissions on your Surface Pro device
Written by
Colin
Updated over a week ago
Allow Access to Your Camera in Chrome
How to enable camera and microphone access in Chrome
Written by
Colin
Updated over a week ago
How To
Clearing Cache and Cookies on Firefox Android
How to clear cache and cookies for Android devices
Written by
David Valentine
Updated over a week ago
Trouble Connecting on Safari 15
If you are experiencing connection issues with yourself or patient using Safari 15
Written by
Colin
Updated over a week ago
How to Clear Cache and Cookies: Overview
How to clear cache and cookies on any device
Written by
David Valentine
Updated over a week ago
Mobile phone Audio/Video Disruptions
Written by
Colin
Updated over a week ago
Clear Cache and Cookies - Firefox iOS
How to clear cache and cookies on Firefox for iPhone and iPad
Written by
David Valentine
Updated over a week ago
Is Doxy.me Down?
How to check server status of doxy.me
Written by
Colin
Updated over a week ago
Run Diagnostic Tests
Identify a connection problem
Written by
Colin
Updated over a week ago
Clear Cache and Cookies - Safari Mobile
How to clear browser cache for iPhone and iPad devices
Written by
David Valentine
Updated over a week ago
Improve Internet Speed
How to make sure your are getting the most out of your internet
Written by
Colin
Updated over a week ago
Additional Support: Resources for Your Software and Hardware
List of specific support websites for your computer laptop or mobile device
Written by
David Valentine
Updated over a week ago
Unfreeze Frozen Video
How to Unfreeze a Frozen Camera Feed
Written by
David Valentine
Updated over a week ago
Clear Cache and Cookies - Chrome Mobile
How to Clear Cache for both iPhone and Android devices
Written by
David Valentine
Updated over a week ago
Configure Network Settings
How to optimize port and firewall configuration for doxy.me
Written by
Colin
Updated over a week ago
Update Your Web Browser
How to make sure you are using the latest version of Chrome, Firefox, or Safari
Written by
Colin
Updated over a week ago
Clear Cache and Cookies: Chrome Desktop/Laptop
How to clear cache and cookies to resolve technical issues.
Written by
David Valentine
Updated over a week ago
Clear Cache and Cookies - Firefox Desktop/Laptop
Written by
David Valentine
Updated over a week ago
Update Your Operating System
How to make sure your OS is up to date
Written by
Colin
Updated over a week ago
Clear Cache and Cookies - Safari Desktop/Laptop
Written by
David Valentine
Updated over a week ago
Merged
Audio Issue: My Patient Can't Hear Me
It could be your microphone or their speakers
Written by
Cullen Kavanagh
Updated over a week ago
Video Issue: I Can't See My Patient's Video
You're on a call but don't see your patient
Written by
Cullen Kavanagh
Updated over a week ago
Audio Issue: Unable To Hear Patient
It could be their microphone or your speakers
Written by
Cullen Kavanagh
Updated over a week ago