Troubleshooting | Doxy.me Help Center

Troubleshooting

Let's help you figure out and fix your problem

+4

40 articles in this collection
Written by Dylan Turner, Brandon Welch, Courtney Larson and 4 others

Resolve issues in the browser

How to resolve common hardware issues

Written by Max
Updated this week

WebRTC

What it is, and how it relates to video call quality.

Written by Max
Updated over a week ago

How to update your operating system

Browsers often require an updated operating system

Written by Gwen Myers
Updated over a week ago

Update Camera and Mic drivers

Update webcam with Device Manager / Lenovo Vantage or Logi Capture

Written by Max
Updated over a week ago

The ultimate guide to diagnosing and resolving poor video/audio call quality

Diagnose poor video

Written by Dylan Turner
Updated over a week ago

Can my patients get support?

Yes, we provide HIPAA-compliant support to patients

Written by Schuyler Welch
Updated over a week ago

How do I contact support?

Basic and premium support is available

Written by Schuyler Welch
Updated over a week ago

Is Doxy.me not working?

Check the system status of Doxy.me

Written by Brandon Welch
Updated over a week ago

Video Issues

My video & audio is choppy

How do I improve my video quality?

Written by Brandon Welch
Updated this week

My patient can't see me

My webcam is not working, no video

Written by Brandon Welch
Updated over a week ago

I can't see my patient's video

You're on a call but don't see your patient

Written by Brandon Welch
Updated over a week ago

Fix camera after Windows 10 update

Camera stopped working after I updated Windows 10

Written by Courtney Larson
Updated over a week ago

Green video feed during calls

Steps to fix the green video

Written by Schuyler Welch
Updated over a week ago

Mac/Windows Privacy Settings

Written by Courtney Larson
Updated over a week ago

Change camera during call

How to switch to different camera source

Written by Dylan Turner
Updated over a week ago

Audio Issues

I can't hear my patient

It could be due to their microphone or your speakers

Written by Brandon Welch
Updated over a week ago

My patient can't hear me

It could be due to your microphone or their speakers

Written by Brandon Welch
Updated over a week ago

Audio is lagging behind video

How to get the audio and video in sync

Written by Dylan Turner
Updated over a week ago

How can I stop an echo?

A few tips to make an echo go away

Written by Brandon Welch
Updated over a week ago

How to change the microphone

Switch the audio source during a call

Written by Courtney Larson
Updated over a week ago

Check in issues

My patient is not appearing in my queue

Patient says they have checked in, but I don't see them

Written by Brandon Welch
Updated over a week ago

My patient says I appear offline

I'm logged into my room, but my patient says I appear offline

Written by Courtney Larson
Updated over a week ago

Enable Browser Notifications

Written by Courtney Larson
Updated over a week ago

Email invite not working

When I try to use email invite, it doesn't do anything

Written by Courtney Larson
Updated over a week ago

Doxy.me emails are not coming through

Steps to help if you are not receiving emails from Doxy.me

Written by Dylan Turner
Updated over a week ago

Account settings

How do I change my password?

If you know your password, but want to reset it

Written by Dylan Turner
Updated over a week ago

I forgot my password

If you don't know you password, you can reset it

Written by Courtney Larson
Updated over a week ago

Image won't upload to waiting room

My picture in waiting room won't save

Written by Gina Sprague
Updated over a week ago

Common solutions

How to update your browser

Update your browser to the latest version

Written by Brandon Welch
Updated over a week ago

Give permission to use your webcam

You need to give your browser permission

Written by Dylan Turner
Updated this week

Give access to webcam: Chrome (desktop)

How to give Chrome access to webcam & microphone

Written by Courtney Larson
Updated this week

Give access to camera: Firefox (mobile/desktop)

How to give Firefox access to webcam & microphone

Written by Gwen Myers
Updated this week

Give access to webcam: Safari (desktop)

How to give Safari access to webcam & microphone

Written by Courtney Larson
Updated this week

Give access to camera: Safari (mobile/tablet)

How to give access to webcam & microphone on an iOS device

Written by Dylan Turner
Updated this week

Give access to camera: Chrome (mobile/tablet)

How to give access to webcam & microphone on an Android device

Written by Courtney Larson
Updated this week

Give access to camera: Surface Pro

How to give access to webcam & microphone on a Surface Pro

Written by Courtney Larson
Updated over a week ago

Technical

Minimum system requirements

The minimum requirements to have a Doxy.me call

Written by Brandon Welch
Updated over a week ago

How much data does Doxy.me use?

The resolution and data used for calls

Written by Courtney Larson
Updated over a week ago

Network and firewall configuration

How to get Doxy.me to work with your network or firewall

Written by Dylan Turner
Updated over a week ago

Diagnostic tests

Run these tests to help identify problems

Written by Brandon Welch
Updated over a week ago