Troubleshooting
How to resolve problems and issues
49 articles
Patient not appearing in queue (or they don't see me online)
Patient not appearing in queue
Unable to start call
Is my patient's location accurate?
For beginners: reload a webpage
Manage your Clinic account: Log in, reset password, change email
Allow access to camera and mic
Camera and microphone permission: Chrome
Camera and microphone permission: Safari
Camera and microphone permission: Firefox
Camera and microphone permission: Edge
Camera and microphone permission: macOS
Camera and microphone permission: Windows 10
Camera and microphone permission: Surface Pro
Allow access to your camera in Chrome
How to troubleshoot during a call
Clearing cache and cookies on Firefox Android
Mobile phone audio/video disruptions
How to clear cache and cookies: overview
Is doxy.me down?
Clear cache and cookies - Firefox iOS
Run diagnostic tests
Clear cache and cookies - Edge desktop/laptop
Additional support: resources for your software and hardware
Unfreeze frozen video
Clear cache and cookies - Safari mobile
Improve internet speed
Configure network settings
Clear cache and cookies - Chrome mobile
Clear cache and cookies - Firefox desktop/laptop
Clear cache and cookies: Chrome desktop/laptop
Update your web browser
Clear cache and cookies - Safari desktop/laptop