Troubleshooting

Unable to Login as Provider

Trouble logging in with your email and password

Written by Colin
Updated over a week ago

Patient Not Appearing in Queue (or They Don't See Me Online)

Suggestions for improving the patient queue

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Edge Desktop/Laptop

Written by David Valentine
Updated over a week ago

Patient Not Appearing in Queue

Patient says they have checked in, but I cannot see them

Written by Colin
Updated over a week ago

Unable to Start Call

Trouble when starting a call with your patient

Written by Colin
Updated over a week ago

Unable to See Patient (or Patient Unable to See Me)

How to fix issues with video

Written by Colin
Updated over a week ago

How To: Improve Poor Video Quality

How to find the causes of poor choppy video and improve them

Written by Colin
Updated over a week ago

Blurry Video

Fix Blurred, Fuzzy or Hazy Video

Written by David Valentine
Updated over a week ago

Unable to Hear Patient (or Patient Unable Hear Me)

How to fix issues with audio

Written by Colin
Updated over a week ago

Audio Issue: How To Stop An Echo

A few tips to make an echo go away

Written by Colin
Updated over a week ago

How To: Improve Poor Audio Quality

How to find the causes of poor audio and improve them

Written by Colin
Updated over a week ago

Text Message Invites: Patients Not Receiving (Errors)

Reasons text message invites are sometimes not received and what you can do about it

Written by Bryan Zitzman
Updated over a week ago

Text Message Invites: Subscribe to Doxy.me Messaging

How to resubscribe to doxy.me text messaging

Written by Bryan Zitzman
Updated over a week ago

Text Notifications Not Working

Determine why text notifications are not being delivered and how to fix it

Written by Bryan Zitzman
Updated over a week ago

Email Invite: Not Working

How to set up a default email

Written by Bryan Zitzman
Updated over a week ago

Meeting History: Missing Information

Tips to ensure meeting end times, columns, and meeting history appear

Written by Schuyler Welch
Updated over a week ago

Waiting Room: Image Won't Upload

A picture in my waiting room won't save

Written by Bryan Zitzman
Updated over a week ago

Allow Access to Camera & Mic

How to allow camera and microphone access for all browsers and operating systems

Written by Colin
Updated over a week ago

Camera & Mic Permission: Chrome

How to allow access or reset permissions when using the Chrome browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: Safari

How to allow access or reset permissions when using the Safari browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: Firefox

How to allow access or reset permissions when using the Firefox browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: Edge

How to allow access or reset permissions when using the Edge browser

Written by Colin
Updated over a week ago

Camera & Mic Permission: MacOS

How to allow access or reset permissions in your MacOS system

Written by Colin
Updated over a week ago

Camera & Mic Permission: Windows 10

How to allow access or reset permissions in your Windows 10 system

Written by Colin
Updated over a week ago

Camera & Mic Permission: Surface Pro

How to allow access or reset permissions on your Surface Pro device

Written by Colin
Updated over a week ago

Allow Access to Your Camera in Chrome

How to enable camera and microphone access in Chrome

Written by Colin
Updated over a week ago

Clearing Cache and Cookies on Firefox Android

How to clear cache and cookies for Android devices

Written by David Valentine
Updated over a week ago

Trouble Connecting on Safari 15

If you are experiencing connection issues with yourself or patient using Safari 15

Written by Colin
Updated over a week ago

How to Clear Cache and Cookies: Overview

How to clear cache and cookies on any device

Written by David Valentine
Updated over a week ago

Mobile phone Audio/Video Disruptions

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Firefox iOS

How to clear cache and cookies on Firefox for iPhone and iPad

Written by David Valentine
Updated over a week ago

Is Doxy.me Down?

How to check server status of doxy.me

Written by Colin
Updated over a week ago

Run Diagnostic Tests

Identify a connection problem

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Safari Mobile

How to clear browser cache for iPhone and iPad devices

Written by David Valentine
Updated over a week ago

Improve Internet Speed

How to make sure your are getting the most out of your internet

Written by Colin
Updated over a week ago

Additional Support: Resources for Your Software and Hardware

List of specific support websites for your computer laptop or mobile device

Written by David Valentine
Updated over a week ago

Unfreeze Frozen Video

How to Unfreeze a Frozen Camera Feed

Written by David Valentine
Updated over a week ago

Clear Cache and Cookies - Chrome Mobile

How to Clear Cache for both iPhone and Android devices

Written by David Valentine
Updated over a week ago

Configure Network Settings

How to optimize port and firewall configuration for doxy.me

Written by Colin
Updated over a week ago

Update Your Web Browser

How to make sure you are using the latest version of Chrome, Firefox, or Safari

Written by Colin
Updated over a week ago

Clear Cache and Cookies: Chrome Desktop/Laptop

How to clear cache and cookies to resolve technical issues.

Written by David Valentine
Updated over a week ago

Clear Cache and Cookies - Firefox Desktop/Laptop

Written by David Valentine
Updated over a week ago

Update Your Operating System

How to make sure your OS is up to date

Written by Colin
Updated over a week ago

Clear Cache and Cookies - Safari Desktop/Laptop

Written by David Valentine
Updated over a week ago

Audio Issue: My Patient Can't Hear Me

It could be your microphone or their speakers

Written by Cullen Kavanagh
Updated over a week ago

Video Issue: I Can't See My Patient's Video

You're on a call but don't see your patient

Written by Cullen Kavanagh
Updated over a week ago

Audio Issue: Unable To Hear Patient

It could be their microphone or your speakers

Written by Cullen Kavanagh
Updated over a week ago