Troubleshooting

If the doxy.me service is down

If doxy.me is down, please know we are working quickly to resolve the issue

Written by Doxy.me Help Center
Updated over a week ago

Understanding doxy.me's peer-to-peer technology

A direct connection between callers underpins our platform

Written by Doxy.me Help Center
Updated over a week ago

Connection Issues: Unable to start call

Use pre-call test to see which participants need to troubleshoot

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Updated over a week ago

Minimum System Requirements

It does not take much to have a good experience with doxy.me

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Connection Issues: Poor Video Quality

How to fix choppy video or dropped calls

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Connection Issues: Diagnostic Tests

Run these tests to help identify problems

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Improve Internet speed in your home or office

Strengthening your network connection or increasing available bandwidth to improve call quality

Written by Doxy.me Help Center
Updated over a week ago

A step-by-step guide to diagnosing and resolving call issues

A comprehensive checklist for fixing problems with video, audio or connectivity

Written by Doxy.me Help Center
Updated over a week ago

Getting server status updates from doxy.me

Subscribe for information from the platform's status page

Written by Doxy.me Help Center
Updated over a week ago

Allow Access to Camera/Microphone for All Browsers and Operating Systems

You need to give your browser permission

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Updated this week

Video Issue: My Patient Can't See Me

My webcam is not working, no video

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Updated this week

Video Issue: I Can't See My Patient's Video

You're on a call but don't see your patient

Written by Doxy.me Help Center
Updated this week

Allow Access to Camera in MacOS

What to do if your camera and mic are blocked in macOS

Written by Doxy.me Help Center
Updated this week

Allow Access to Camera in Windows 10

What to do if your camera and microphone are blocked in Windows 10

Written by Doxy.me Help Center
Updated this week

Fix Camera After Windows 10 Update

My camera stopped working after I updated Windows 10

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Updated this week

Allow Access to Your Camera in Chrome

How to enable camera and microphone access in Chrome

Written by Doxy.me Help Center
Updated this week

Allow Access to Camera in Chrome (Mobile/Tablet)

How to allow camera and microphone access on any Android device

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Updated this week

Allow Access to Camera in Safari

How to enable camera and microphone access in Safari

Written by Doxy.me Help Center
Updated this week

Allow Camera Access to Safari - iPhone/ iPad/ Mac

Camera Not Working

Written by Doxy.me Help Center
Updated this week

Allow Access to Camera in Safari (Mobile/Tablet)

How to give access to webcam & microphone on an iOS device

Written by Doxy.me Help Center
Updated this week

Allow Access to Your Camera in Firefox

How to enable camera and microphone access in Firefox

Written by Doxy.me Help Center
Updated this week

Allow Access to Camera in Firefox (Mobile/Tablet)

How to allow camera & microphone access on any Android device

Written by Doxy.me Help Center
Updated this week

Allow Access to Camera in Edge

How to enable camera and microphone access in Chrome

Written by Doxy.me Help Center
Updated this week

Allow Access to Camera in Edge (Mobile/Tablet)

How to allow camera & microphone access on any Android device

Written by Doxy.me Help Center
Updated over a week ago

Allow Access to a Camera: Surface Pro

Giving access to the webcam and microphone on a Surface Pro

Written by Doxy.me Help Center
Updated this week

Audio issue: I can't hear my patient

It could be their microphone or your speakers

Written by Doxy.me Help Center
Updated over a week ago

Audio issue: Microphone not working, patient can't hear me

My patient can't hear me, how can I fix it?

Written by Doxy.me Help Center
Updated over a week ago

Audio issue: My patient can't hear me

It could be your microphone or their speakers

Written by Doxy.me Help Center
Updated over a week ago

Audio issue: How can I stop an echo?

A few tips to make an echo go away

Written by Doxy.me Help Center
Updated over a week ago

How to change the microphone

Switch the audio source during a call

Written by Doxy.me Help Center
Updated over a week ago

Audio Issue: My Audio is Unclear

How to fix most audio quality issues during a call

Written by Doxy.me Help Center
Updated over a week ago

Patient is not appearing in my queue

Patient says they have checked in, but I cannot see them

Written by Doxy.me Help Center
Updated over a week ago

My patient says I'm not online

Why your patients may not see you in your waiting room

Written by Doxy.me Help Center
Updated over a week ago

Email Invite Not Working

When I try to use email patient invite, it doesn't do anything

Written by Doxy.me Help Center
Updated over a week ago

Changing the email address from which your waiting room invitations are sent

Make sure you are signed into your preferred email account in your Web browser or desktop email application

Written by Doxy.me Help Center
Updated over a week ago

Change the email address or password on your account

Edit your login credentials on the Account Settings page

Written by Doxy.me Help Center
Updated over a week ago

Update the Card Used to Pay for Your Subscription

Access payment info from Account Settings

Written by Doxy.me Help Center
Updated over a week ago

Login issues: I forgot my password

How to reset your password

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Updated over a week ago

Image won't upload to waiting room

My picture in waiting room won't save

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Login issues: Email not recognized

I try to login and it says my email is not recognized

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Meeting History is Missing

End times not showing up, missing columns or history

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How to update your Web browser

Make sure you are using the latest version of Chrome, Firefox, Safari or Edge

Written by Doxy.me Help Center
Updated over a week ago

Reset Chrome Permissions

What to do if you didn't allow camera or mic access

Written by Doxy.me Help Center
Updated over a week ago

Reset Chrome Permissions (Mobile/Tablet)

What to do if you didn't allow camera or mic access

Written by Doxy.me Help Center
Updated over a week ago

Reset Firefox Permissions

What to do if you didn't allow camera or mic access

Written by Doxy.me Help Center
Updated over a week ago

Reset Firefox Permissions (Mobile/Tablet)

What to do if you didn't allow camera or mic access

Written by Doxy.me Help Center
Updated over a week ago

Reset Edge Permissions

What to do if you didn't allow camera or mic access

Written by Doxy.me Help Center
Updated over a week ago

Reset Edge Permissions (Mobile/Tablet)

What to do if you didn't allow camera or mic access

Written by Doxy.me Help Center
Updated over a week ago

WebRTC

What it is, and how it relates to video call quality.

Written by Doxy.me Help Center
Updated over a week ago

How to update your operating system

Browsers often require an updated operating system

Written by Doxy.me Help Center
Updated over a week ago

Network security: Port and firewall configuration

How to get doxy.me to work with your network or firewall

Written by Doxy.me Help Center
Updated over a week ago

Update Camera and Mic Drivers

Update webcam with Device Manager / Lenovo Vantage or Logi Capture

Written by Doxy.me Help Center
Updated over a week ago

Screen share on MacOS

How to enable screen sharing in your macOS settings

Written by Doxy.me Help Center
Updated over a week ago