Troubleshooting | Doxy.me Help Center

Troubleshooting

Let's help you figure out and fix your problem

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40 articles in this collection
Written by Dylan Turner, Brandon Welch, Courtney Larson and 3 others

Reset Firefox permissions

What to do if you didn't allow access to the camera or mic

Written by Max
Updated yesterday

Reset Chrome permissions

What to do if you didn't allow access to the camera or mic

Written by Max
Updated yesterday

Allow access to camera in macOS

What to do if your camera and mic are blocked in macOS

Written by Max
Updated this week

My video and audio are choppy

How to improve the quality during a video call

Written by Max
Updated this week

Why is my video green?

What to do if your screen flickers green during a video call

Written by Max
Updated over a week ago

My patient isn't in the waiting room

Reasons why your client may not appear in the patient queue

Written by Max
Updated this week

Screen share on MacOS

How to enable screen sharing in your macOS settings

Written by Max
Updated this week

Resolve on-call issues with Doxy.me

How to improve video quality & fix issues during a call

Written by Max
Updated over a week ago

Allow camera access in Windows 10

What to do if your camera and mic are blocked in Windows 10

Written by Max
Updated this week

WebRTC

What it is, and how it relates to video call quality.

Written by Max
Updated over a week ago

How to update your operating system

Browsers often require an updated operating system

Written by Gwen Myers
Updated over a week ago

Update Camera and Mic drivers

Update webcam with Device Manager / Lenovo Vantage or Logi Capture

Written by Max
Updated over a week ago

The ultimate guide to diagnosing and resolving poor video/audio call quality

Diagnose poor video

Written by Dylan Turner
Updated over a week ago

Can my patients get support?

Yes, we provide HIPAA-compliant support to patients

Written by Schuyler Welch
Updated over a week ago

Is Doxy.me not working?

Check the system status of Doxy.me

Written by Brandon Welch
Updated over a week ago

Video Issues

My patient can't see me

My webcam is not working, no video

Written by Brandon Welch
Updated over a week ago

I can't see my patient's video

You're on a call but don't see your patient

Written by Brandon Welch
Updated over a week ago

Fix camera after Windows 10 update

Camera stopped working after I updated Windows 10

Written by Courtney Larson
Updated over a week ago

Audio Issues

I can't hear my patient

It could be due to their microphone or your speakers

Written by Brandon Welch
Updated over a week ago

My patient can't hear me

It could be due to your microphone or their speakers

Written by Brandon Welch
Updated over a week ago

How can I stop an echo?

A few tips to make an echo go away

Written by Brandon Welch
Updated over a week ago

How to change the microphone

Switch the audio source during a call

Written by Courtney Larson
Updated over a week ago

Microphone not working, no sound

The other person can't hear me, how can I fix it?

Written by Dylan Turner
Updated over a week ago

Check in issues

My patient is not appearing in my queue

Patient says they have checked in, but I don't see them

Written by Brandon Welch
Updated over a week ago

Doxy.me emails are not coming through

Steps to help if you are not receiving emails from Doxy.me

Written by Dylan Turner
Updated over a week ago

Email invite not working

When I try to use email invite, it doesn't do anything

Written by Courtney Larson
Updated over a week ago

Account settings

How do I change my password?

If you know your password, but want to reset it

Written by Dylan Turner
Updated over a week ago

I forgot my password

How to reset your password

Written by Max
Updated over a week ago

Image won't upload to waiting room

My picture in waiting room won't save

Written by Max
Updated over a week ago

Meeting History Missing

Meeting end times not showing up.

Written by Schuyler Welch
Updated over a week ago

Common solutions

How to update your browser

Update your browser to the latest version

Written by Brandon Welch
Updated over a week ago

Allow access to camera in Firefox

How to enable camera and microphone access in Firefox

Written by Max
Updated yesterday

Allow access to camera in Chrome

How to enable camera and microphone access in Chrome

Written by Max
Updated yesterday

Allow access to camera in Safari

How to enable camera and microphone access in Safari

Written by Max
Updated this week

Allow access to camera in Safari (mobile/tablet)

How to give access to webcam & microphone on an iOS device

Written by Dylan Turner
Updated this week

Allow access to camera in Chrome (mobile/tablet)

How to allow webcam & microphone access on any Android device

Written by Max
Updated this week

Give access to camera: Surface Pro

How to give access to webcam & microphone on a Surface Pro

Written by Courtney Larson
Updated over a week ago

Technical

Minimum system requirements

The minimum requirements to host a call on Doxy.me

Written by Brandon Welch
Updated over a week ago

Network and firewall configuration

How to get Doxy.me to work with your network or firewall

Written by Dylan Turner
Updated over a week ago

Diagnostic tests

Run these tests to help identify problems

Written by Brandon Welch
Updated over a week ago