Troubleshooting
How to resolve problems and issues
49 articles
Unable to login as a provider
Patient not appearing in queue (or they don't see me online)
Patient not appearing in queue
Unable to start call
Is my patient's location accurate?
For beginners: reload a webpage
Allow access to camera and mic
Camera and microphone permission: Chrome
Camera and microphone permission: Safari
Camera and microphone permission: Firefox
Camera and microphone permission: Edge
Camera and microphone permission: macOS
Camera and microphone permission: Windows 10
Camera and microphone permission: Surface Pro
Allow access to your camera in Chrome
How to troubleshoot during a call
Clearing cache and cookies on Firefox Android
Mobile phone audio/video disruptions
How to clear cache and cookies: overview
Is doxy.me down?
Clear cache and cookies - Firefox iOS
Run diagnostic tests
Clear cache and cookies - Edge desktop/laptop
Additional support: resources for your software and hardware
Unfreeze frozen video
Clear cache and cookies - Safari mobile
Improve internet speed
Configure network settings
Clear cache and cookies - Chrome mobile
Clear cache and cookies - Firefox desktop/laptop
Clear cache and cookies: Chrome desktop/laptop
Update your web browser
Clear cache and cookies - Safari desktop/laptop