Text message invites are an effective way to invite your patients to appointments. Sometimes, however, a patient doesn’t recognize the nature of the text invite, and replies with Stop. This action unsubscribes them from doxy.me text messaging, preventing them from receiving text invites from any provider using doxy.me.
If you try and send a text invite to a patient who has unsubscribed from doxy.me text messaging, you will immediately receive the following error message: "The person at this number has unsubscribed from text invites. Please use an email invite or tell them how to subscribe.”
Doxy.me text invites can potentially be sent from three different numbers, depending on the location of your patient and whether or not you have edited / customized the invite message. The instructions below will help you determine which number they likely blocked, and thus to which number they need to subscribe. However, the safest option is for your patient to subscribe to all three numbers.
How to subscribe to text message invites:
Text the word "Start" to the following three numbers:
67579
85% of all doxy.me messages are sent from this number.
1-844-279-9905
This number sends out all edited text invites.
1-855-846-2347
This number is used when sending a text invite to a patient who is located outside the United States.
Your patient will receive a confirmation text message from each number letting them know they are subscribed to doxy.me alerts. They will now be able to receive any type of text invite you send.
If you have any questions, please contact our support team.