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Clear cache and cookies: Chrome desktop/laptop
Clear cache and cookies: Chrome desktop/laptop

How to clear cache and cookies to resolve technical issues.

David Valentine avatar
Written by David Valentine
Updated over a week ago

IMPORTANT: Clearing a website cache will not remove saved passwords however you will be signed out of any website cache that you clear.

When you are using Google Chrome, clearing your cache and cookies can easily resolve a majority of technical issues experienced by patients and providers. Clearing your cache and cookies for all websites will often optimize your device making it faster with fewer slow-downs.

Clearing Cache and Cookies: Only

  1. Find the padlock symbol (outlined below) on the top left of the browser.

    1. NOTE: With Chrome 117, this icon was updated to the TUNE icon

  2. Go to "Site Settings".

  3. Click "Clear data" and confirm by clicking "Clear.

  4. Close and reopen Chrome

Clearing Cache and Cookies: All Websites

Clearing cache and cookies for all websites can help optimize your browser when you find the browser is operating slower than expected.

Click Here to go to Chrome's help website for the most up to date instructions.

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