Camera and microphone permission: Safari

How to allow access or reset permissions when using the Safari browser

Colin avatar
Written by Colin
Updated over a week ago

To have a call, you need to give your browser permission to access your webcam and microphone.

When using a desktop or laptop

How to allow camera and microphone in the browser

  1. Select the red camera icon located near the right side of your search bar.

  2. Change the camera and microphone access to Always Allow.

  3. Refresh the browser tab (CTRL + R).

How to reset the camera and microphone on your MacBook or iMac

  1. Open Safari Settings.

  2. Navigate to Websites.

  3. Go to the Camera and Microphone tabs.

  4. Change access to Allow.

  5. Restart Safari.

Mobile device instructions (iPhone, iPad)

When you initially enter a waiting room or log in to your dashboard, you will be prompted to enable your camera and microphone for use during a call. Please be sure to select Allow.

How to reset permissions to a blocked camera or microphone on mobile

  1. Open your Website Settings from the check-in screen.

2. Ensure your camera and microphone are set to Allow:

3. Select Done, and refresh the tab before checking in again.

How to ensure camera and microphone permission are set to Allow by default

  1. Go to Settings on your device.

  2. Scroll down and open the Safari tab.

  3. Ensure your camera and microphone are set to Allow.

  4. Make sure the Request Desktop Site option is turned off.

Additional tips for success

  1. Make sure you are not in private mode in Safari 15+.

  2. If you are using an iPad, turn off the Zoom feature so that the images don't look too big.

You can also test permissions here to ensure everything is working correctly.

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