To have a doxy.me call, you need to give your browser permission to access your webcam and microphone.
When using a desktop or laptop
How to allow camera and microphone in the browser
Select the red camera icon located near the right side of your search bar.
Change the camera and microphone access to Always Allow.
Refresh the browser tab (CTRL + R).
How to reset the camera and microphone on your MacBook or iMac
Open Safari Settings.
Navigate to Websites.
Go to the Camera and Microphone tabs.
Change access to Allow.
Mobile device instructions (iPhone, iPad)
When you initially enter a waiting room or log in to your dashboard, you will be prompted to enable your camera and microphone for use during a call. Please be sure to select Allow.
How to reset permissions to a blocked camera or microphone on mobile
Open your Website Settings from the check-in screen.
2. Ensure your camera and microphone are set to Allow:
3. Select Done, and refresh the tab before checking in again.
How to ensure camera and microphone permission are set to Allow by default
Go to Settings on your device.
Scroll down and open the Safari tab.
Ensure your camera and microphone are set to Allow.
Make sure the Request Desktop Site option is turned off.
Additional tips for success
You can also test permissions here to ensure everything is working correctly.
If you have any questions, please contact our support team.