How to fix camera and microphone disruptions on mobile devices
Incoming phone calls are the most common reason you are experiencing camera and microphone issues during a doxy.me appointment on a mobile device.
Prevent issues by enabling Do Not Disturb mode on your phone or your patient’s phone for the duration of your doxy.me appointment.
Setting up Do Not Disturb
Apple iOS device
Go to Settings and select Do Not Disturb.
Turn on Do Not Disturb.
Turn Scheduled off.
Under the Silence option, select Always.
Under Allow Calls From, select the No One option.
Turn Repeated Calls off.
Android Device
Go to Settings and select Sounds.
Turn Silent mode on.
Turn Vibrate in silent mode off.
Navigate to Do not disturb and enable the setting.
Under both Calls and Messages, select the No one option.
Turn Repeated calls off.
Already enabled Do Not Disturb and still experiencing disruptions?
Here are some more tips.
Avoid Virtual assistants (Siri or OK Google): These tools need microphone access to work. If accidentally enabled, doxy.me’s microphone access will pause. Closing out of the virtual assistant will resolve the issue.
Don’t go to another app or browser window: Doxy.me works best on mobile if you stay on the appointment webpage.
Keep your screen unlocked: Locking your device’s screen can turn off video and microphone access.