When you initially enter a waiting room or login to your Dashboard, you will be prompted to enable your camera and mic for use during a call.

Please be sure to select Allow

You'll be redirected to the waiting room, where your provider will start the call soon.

How to re-enable a blocked camera or mic 

  1. Tap the dots in upper right corner. 

  2. Open Settings

3. Go to Settings, and open Clear private data.

4. Select Site settings and CLEAR DATA.

5. Refresh the tab before checking in again.

Once you log in or re-enter the waiting room, be sure to select Allow when prompted to enable camera and microphone.

If that doesn't work, you may need to Reset Permissions in your device settings.

Allow Access for Other Browsers

If you have any questions, please contact our support team.

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