When you initially enter a waiting room or login to your Dashboard, you will be prompted to enable your camera and mic for use during a call.
Please be sure to select Allow.
You'll be redirected to the waiting room, where your provider will start the call soon.
How to re-enable a blocked camera or mic
Tap the dots in upper right corner.
3. Go to Settings, and open Clear private data.
4. Select Site settings and CLEAR DATA.
5. Refresh the tab before checking in again.
Once you log in or re-enter the waiting room, be sure to select Allow when prompted to enable camera and microphone.
If that doesn't work, you may need to Reset Permissions in your device settings.
If you have any questions, please contact our support team.