doxy.me

To have a doxy.me call, you need to give your browser permission to access your webcam and microphone. 

Begin by logging into doxy.me on a web browser (Chrome, Safari, Firefox, etc.) and follow the prompts to allow access to your camera and microphone

Your Self-preview video will appear on your browser window - the microphone and video will default to active

Your camera and microphone can be controlled by clicking on the More menu in the upper left-hand corner of the Self-preview video

1. Begin by logging into doxy.me on a web browser (Chrome, Safari, Firefox, etc.) and follow the prompts to allow access to your camera and microphone
2. Your Self-preview video will appear on your browser window - the microphone and video will default to active
3. Your camera and microphone can be controlled by clicking on the More menu in the upper left-hand corner of the Self-preview video

Don’t see your Self-preview video? Complete a <a href="https://doxy.me/precall-test/" rel="nofollow noopener noreferrer" target="_blank">Pre-call</a> test to troubleshoot.

Not solved? View browser-specific instructions below.

___________________________________________________________

<a href="https://help.doxy.me/en/articles/2427135-camera-and-microphone-permissions-in-chrome">Chrome</a>

<a href="https://help.doxy.me/en/articles/836274-camera-and-microphone-permissions-in-safari">Safari</a>

<a href="https://help.doxy.me/en/articles/2427185-allow-access-to-camera-in-firefox">Firefox</a>

- <a href="https://help.doxy.me/en/articles/2427135-camera-and-microphone-permissions-in-chrome">Chrome</a>
- <a href="https://help.doxy.me/en/articles/836274-camera-and-microphone-permissions-in-safari">Safari</a>
- <a href="https://help.doxy.me/en/articles/2427185-allow-access-to-camera-in-firefox">Firefox</a>
- <a href="https://help.doxy.me/en/articles/3867526-allow-access-to-camera-in-edge">Edge</a>

<a href="https://help.doxy.me/en/articles/3644635-allow-access-to-camera-in-windows-10">Windows 10</a>

<a href="https://help.doxy.me/en/articles/3727780-allow-access-to-camera-in-macos">MacOS</a>

- <a href="https://help.doxy.me/en/articles/3644635-allow-access-to-camera-in-windows-10">Windows 10</a>
- <a href="https://help.doxy.me/en/articles/3727780-allow-access-to-camera-in-macos">MacOS</a>

<a href="https://help.doxy.me/en/articles/2427143-give-access-to-camera-surface-pro">Surface Pro</a>

- <a href="https://help.doxy.me/en/articles/2427143-give-access-to-camera-surface-pro">Surface Pro</a>

Some laptops/keyboards allow you to turn the camera on or off through a function key shortcut.

Check the F1-F12 keys at the top of your keyboard. If one of them has a camera icon, try pressing the Fn key (usually in the bottom-left corner of the keyboard) and then pressing the F-key with a camera icon to toggle the camera on or off.

If you have any questions, please contact our <a href="https://help.doxy.me/en/articles/2420538-how-do-i-contact-support">support team</a>. ​

How to allow camera and microphone access for all browsers and operating systems

Allow access to camera and mic

Find answers and get help from Intercom Support and Community Experts

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Allow access to camera and mic

Start here - Basic troubleshooting steps

Browser-specific troubleshooting

What Browser Are You Using?

Operating Systems

Devices

Check the Function key