If you are being told that your camera is being used by another application, or you see the error message "We can't access your camera and microphone". This article should help!

How to re-enable the camera and mic on macOS

  1. Open System Preferences.

2. Go to Security & Privacy

3. Under Privacy tab, ensure your browser is selected to have access for both      Camera and Microphone options. 

4. Restart the browser. 

In your browser, you can test your device here to ensure everything is working correctly. Uncheck audio-only before running the test.
Allow Access for Other Browsers

If you're still experiencing issues, please contact our support team.

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