If you still have questions after reviewing the help articles, our support team is available to help. Basic and Premium support options are available to help you resolve your problem.

Premium Support
To access premium support you need to be a Professional or Clinic user. With premium support you get: 

  • Prioritization of support over Free users 
  • Immediate access to our support team through the Live Chat
  • Schedule a video or phone call with the support team
  • HIPAA-compliant support for patients 

To access Premium Support, click the Help icon at the bottom right of your dashboard. 

Immediate support is available 9 am to 7 pm EST M-F and as soon as we are available during nights and weekends.

Basic Support  
To receive support as a Free user, you can:

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