If your camera and mic are blocked in Firefox, there's a few steps you'll need to take in order to re-enable them for use on a call:  

How to re-enable the camera and microphone on desktop / laptop

  1. Select the lock icon located on the right side of your search bar.
  2. Click both X's to Clear this permission and ask again
  3. Refresh the browser tab. 

4. When prompted, ensure you're using the correct camera & microphone inputs, and select Allow

If your camera still won't turn on in Firefox

  1. Select menu icon in upper right corner.

2. Go to Preferences or Options.
3. Scroll down to Privacy & Security.
4. In your Camera & Microphone settings, ensure that Doxy.me is set to Allow.
5. Restart Firefox. 

You can also test your device here to ensure everything is working correctly.

If your camera and mic are still disabled, you may need to reset Firefox permissions.

I'm using a mobile device
How to re-enable camera and mic in Windows 10
How to re-enable camera and mic in macOS
All Access for Other Browsers

If you are still having issues after trying these steps, please contact our support team

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