To have a call, you need to give your browser permission to access your webcam and microphone. This usually only needs to be done the first time. 

On Chrome, click "Allow" at the prompt:

If you don't see the above prompt, then select the camera icon in the address bar, and select "Always allow..." option:

If you still don't get a prompt and don't see the camera icon in the address bar, then you probably don't have a webcam, or it's not working. Get webcam and then make sure it's working properly. 

On Firefox, select 'Share Selected Devices' or 'Allow' in the prompt (check 'Remember this decision' if you don't want it to ask every time):

If you've allowed access but still can't get your webcam or mic, then try to:

  1. Restart your browser
  2. Restart your computer
  3. See camera not working help page
  4. See microphone not working help page

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