The patient queue is located on the left side of your dashboard. It lists the name of each patient in the waiting room and displays information about the patient. It also gives you the option of performing various actions.
Information found in the patient queue
The following information can be seen for each patient in the patient queue by clicking on the three vertical dots (⋮) as shown above. This can be done before or during the call.
Status of patient's mic and camera
Location of the patient
Device being used by the patient
Laptop/Desktop or Mobile/Tablet
Patient's browser
Chrome, Safari, Firefox, Edge
Operating system of their device (e.g., iOS)
You can also see how long each patient has been in the waiting room.
The wait time is color coded based on the following criteria:
Red: > 10 minutes
Orange: 6 - 10 minutes
Green: < 5 minutes
Actions available in the patient queue
Chat with any patient individually
Start an "audio only" call
If you have any questions, please contact our support team.