The payments feature lets you accept credit card payments while on a call or from the waiting room. Once you link up your Stripe account, session payments and copay's become way easier.

To receive a payment from the waiting room:

  1. Click the three dots in the patient queue 
  2. Then select "More" 
  3. Enter the amount and click "Charge"
  4. Patient enters CC details and accepts the charge 

To receive a payment on a call:

  1. While on a call, click "Payment" on the left panel 
  2. Enter the amount and click "Charge"
  3. Patient enters CC details and accepts the charge 


In order to accept payment on a mobile device, select  >, followed by 'More' and then 'Payment'. 

The first account transfer can take up to 7 days to show up in your account. After it will take around 2 business days to show up. 

The fees associated with Stripe are 2.9% and 30 cents per transaction that Stripe takes out. (We don't charge anything above what they do). 

Note: Payments are only available to Professional or Clinic users.

If you have trouble using payments, contact our support team

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