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How to unsubscribe from a Professional or Clinic plan

Thi-ly Hayes avatar
Written by Thi-ly Hayes
Updated over a week ago

For Professional users:

To cancel your subscription, follow these steps:

  1. From your dashboard, select Account Settings

  2. Choose the Account tab along the top

  3. Expand the Billing section

  4. Select Cancel subscription and follow the prompts to cancel

When you downgrade your subscription, it won't auto-renew your account at the beginning of the next billing cycle. This means you can continue to use and our paid features until the end of the current billing cycle.

For Clinic Users:

Only the account Owner can cancel the Clinic subscription.

  1. From the dashboard, click the HELP button at the bottom right

  2. Select Messages

  3. Choose Send us a message

  4. Click Billing from the options

  5. Select Cancel/Pause Subscription

Help us by answering a few questions and you will receive a confirmation message once the cancelation is complete.

Satisfaction Guaranteed

We don't typically issue refunds because you decided to cancel your account. If you are unhappy with our service, schedule a time to meet with us. If we don't fix the problem, we'll issue a prorated refund minus a 6% fee (not our fee!).

Contact Support

If you have any other questions, please contact our support team.

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