For Professional users:
To cancel your subscription, go to the Upgrade page in your account and then click Cancel Subscription. This must be done on a computer, not a mobile device.
When you downgrade your subscription, it won't auto-renew your account at the beginning of the next billing cycle. This means you can continue to use doxy.me and our paid features until the end of the current billing cycle.
For Clinic Users:
Only the account Owner can cancel the Clinic subscription.
Go to Account Settings from the dashboard
Click the HELP button at the bottom right
Select Messages
Choose Send us a message
Click Billing from the options
Select Cancel/Pause Subscription
Help us by answering a few questions and you will receive a confirmation message once the cancelation is complete.
Satisfaction Guaranteed
We don't typically issue refunds because you decided to cancel your account. If you are unhappy with our service, schedule a time to meet with us. If we don't fix the problem, we'll issue a prorated refund minus a 6% fee (not our fee!).
If you have any questions, please contact our support team.