Our Refund Policy
If you aren't satisfied with doxy.me, we'll make it right
Michael Hopkins avatar
Written by Michael Hopkins
Updated over a week ago

Our refund policy is simple: If you're not satisfied with the platform, contact our support team, and we'll do our best to make it right.

When we would issue a full refund:

  • If you were charged for your next month of doxy.me, but meant to cancel.

  • If you forgot to cancel doxy.me a few months ago, and haven't used it since then.

When we would issue a credit or partial refund:

  • If you would like a refund, but have since been utilizing your account, we'll review usage and estimate a prorated refund.

  • If you're having technical difficulties using doxy.me, we may offer a credit or prorated refund if the issue cannot be resolved.

When we would not issue a full refund:

If you're having technical issues that are out of our control when using doxy.me, such as:

  1. Inadequate internet connection

  2. Outdated computer OS or web browser

  3. When you're clearly using doxy.me and benefiting from it's features. 

  4. Clinic setup and branding have been completed.

If you have any questions, please contact our support team.

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