**March 23, 2020 Update**

Due to the National Emergency placed on the United States, we are extremely busy. When you message us about a refund we are assigning it to the correct team. Refunds will be dealt with in about 1-2 weeks. 

**COVID-19**

Our goal is for you to benefit from using Doxy.me, but we understand that issues can arise, and so our Refund Policy is simple: If you're not satisfied with the platform, contact our support team, and we'll do our best to make it right.

When we would issue a full refund:

  • If you were charged for your next month of Doxy.me, but meant to cancel.
  • If you forgot to cancel Doxy.me a few months ago, and haven't used it since then.

When we would issue a credit or partial refund:

  • If you would like a refund, but have since been utilizing your account, we'll review usage and estimate a prorated refund.
  • If you're having technical difficulties using Doxy.me, we may offer a credit or prorated refund if the issue cannot be resolved.

When we would not issue a full refund:
If you're having technical issues that are out of our control when using Doxy.me, such as:

  1. Inadequate internet connection
  2. Outdated computer OS or Web browser
  3. When you're clearly utilizing Doxy.me and benefiting from it's features. 

For any of the above issues, please contact support, and we'll help to resolve the issue. 

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