To have a call on iOS devices, you need to provide access to your webcam and microphone. Safari requires you answer this each time.

Press 'Allow' when prompted: 

  1. Make sure you are not in private mode in Safari 11+ 
  2. Ensure your iPad doesn't have the zoom feature enabled

If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:

  1. Restart your device
  2. Make sure your camera works with FaceTime. 
  3. Make sure there is nothing blocking the camera and is clean of any dirt or smudges

If you are still experiencing issues with your camera and microphone, you may need to check your Camera & Microphone Access in your Settings. 

  1. Go to Settings on your device 
  2. Scroll down and open Safari tab
  3. Ensure Camera & Microphone are set to Allow
  4. Make sure Request Desktop Site option is turned off

If you are still having issues after trying these steps, contact our support team

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