Patients sometimes need to be removed from the patient queue by the provider. The most common reason for this need is when a patient remains in the queue after their appointment, usually due to the patient not closing their browser window after the call.
To remove a patient from the queue
Click the three dots (⋮) next to their name.
Click the Remove button.
When a patient is removed, it returns them to the patient check-in screen.
The Remove feature can also be helpful anytime the provider wants the patient to check in again.
If you have any questions, please contact our support team.