File transfer is a HIPAA compliant way to send files between you and your patient. This is a better alternative to emails as the data you send might contain PHI.
To send a file from the waiting room:
Click the three dots menu (⋮) in the patient queue.
Select Send file.
Select a file to share.
To send a file while on a call:
While on a call, click File Transfer on the left panel.
Then click Select files to share.
Select a file from your device.
Tell your patient to accept the transfer.
You can also receive a file from your patient.
If you have any questions, please contact our support team.