NOTE: Text and email notifications are only available on Professional and Clinic solutions.
Tired of wasting time waiting at your computer for a patient to arrive for their virtual appointment? No problem. Just enable email or text notifications and you'll be notified instantly when your patient arrives in your waiting room.
Both email and text notifications contain the patient's first name (if entered at check-in) and the specific room the patient is waiting in. For privacy reasons, last names are not included even if the patient enters a last name at check-in. See examples below.
Example of email notification
Example of text notification
To turn on text and email notifications
Go to Account Settings.
Open the Notifications tab.
Click the toggle next to email or text notification to turn it on (green)
Enter your preferred email or mobile number
For text notifications, be sure to enter a number that accepts text messaging
Click Update to save your changes.
Can't decide which type of notifications are right for you? Read about the advantages and disadvantages of each type of notification in Notifications: Overview.
After enabling text notifications, if you find they are not working as expected, check out these reasons and solutions for why text notifications are not working.
If you have any questions, please contact our support team.