You can choose to be notified when patients enter your waiting room. This allows you to continue getting other work done until your next patient arrives. Use the Notifications tab in Account Settings to enable the type of notification that works best for you. Then return to this tab anytime to update these settings as needed.

Browser notifications

Advantages

  • Works well if you are typically at your desk when patients check in

  • Allows you to work in other applications on your computer and still know when your patient is ready

  • Available on all doxy.me plans.

Disadvantages

  • May require a bit more work to set up, depending on your browser settings

  • Can be a little more temperament (inconsistent) due to browser updates and issues

Email notifications

Advantages

  • No need to be tethered to your computer to know when a patient is ready, assuming you receive emails on your mobile device

  • Can be referenced later to determine patient's exact check-in time

  • Very simple to enable. Just enter your preferred email in settings

Disadvantages

  • Emails are not typically good at getting our attention

  • There's a chance your email provider will send the email to your spam folder. This can be addressed by making sure doxy.me is in your email contacts.

  • Available only on Pro and Clinic plans.

Learn how to enable email notifications.

Text notifications

Advantages

  • No need to be tethered to your computer to know when a patient is ready

  • Text messages are often good at getting our attention

  • Can be referenced later to determine patient's exact check-in time

  • Very simple to enable. Just enter your preferred mobile number in settings

Disadvantages

  • There's a chance your mobile carrier categorizes the text notification as spam and decides to filter it. This can often be addressed by contacting your carrier.

  • Available only on Pro and Clinic plans

Learn how to enable text notifications.

Chat notifications

By default, when you receive a chat message from a patient, you will hear a notification sound from your device. If you do not like the default sound, you can go to the Notifications tab in Account Settings and change the sound. You can even turn off the sound completely by selecting "No Audio" from the dropdown.

Privacy and HIPAA Information

In keeping with Privacy and HIPAA standards, no protected health information (PHI) is ever included in notifications. Even if a patient uses their full name to check in, doxy.me will only include the first name of the patient in the notification. (To be exact, the notification includes whatever the patient enters as the first word in the check-in field.)

If you have any questions, please contact our support team.

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