Getting started | Doxy.me Help Center

Welcome to Doxy.me!

Get started with telemedicine made easy

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How do I sign up?

How to sign up get started with your telemedicine practice

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Why is doxy.me free? How do you make money?

Cost should not be a barrier to people accessing the care they need

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How did you pick the name "Doxy.me"?

Meaning of the Doxy.me name

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Spell out wordplay in doxy.me name with an alternative URL

Doxy.me is pronounced "doc see me" - make this clear by sending invites to docsee.me

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Before the call

Invite: Share a link to your waiting room

How to invite a patient for their visit to your doxy.me URL

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Invite: Edit Invite Message

Can I edit an invite message before it goes out?

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Waiting Room Overview

What you need to know about the waiting room

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Patient queue: overview

What is possible with the patient queue

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Patient queue: Remove patient from queue

How to remove a patient so they don't appear in the queue

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Accessibility: Send URL that checks patients in automatically

Send an invite that takes your patient directly to the waiting room with their name already applied

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How to start a call with your patient

Once my patient arrives in my room, how do I start the call?

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Chat conversations between multiple clients

Handle and engage in chat messages between multiple clients

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Patient experience overview

See how your patient will experience Doxy.me

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Will my patients see other patients in the waiting room?

Multiple patients in the waiting room

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Five tips for a great experience

Our suggestions to have a great call on doxy.me

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How do I contact support?

Basic and premium support is available

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During the call

On hold: Send patient back to waiting room

How to move patient from call to waiting room

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Audio control: Mute your mic

How to turn your microphone feed off during a call

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Call settings: Make device changes during call

Change camera, microphone, speakers, video quality during call

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Video controls: Turn off webcam during call

How to turn off video during call

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Turn off your camera and mic

How to disable your camera and mic during a video call

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Change My Webcam

How to switch camera/mic before or during a call

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Dos & Don'ts for Telemedicine

Good tips for getting started with your Doxy.me account

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How to Use Picture-in-Picture

See your clients while you screenshare or open a different app

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Account settings

Dashboard and account settings

How to navigate and use your Dashboard & Account Settings

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How do I change my waiting room URL?

Update the link sent out in invitations

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How to change display name

Change the name and title that shows up to your patient

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How do I change my password?

If you know your password, but want to reset it

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Enable Browser Notifications

How to get notified when a patient checks into your room

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Add a Profile Picture

Use Gravatar to set a profile picture to your account

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View Your Meeting History

How to see more information on your past Doxy.me sessions

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How Can I Merge My Professional or Free Account to Clinic?

Upgrading 1 or more Free or Professional Users to Clinic

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Doxy.me Advanced

Get notified about product updates

We post all updates about features on the community forum

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Accessibility

Making Doxy.me more accessible to everyone

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Can I Meet with Patients in a Different State or Country?

You can meet with your patient anywhere in the world

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Use Safari instead of app on iPhone/iPad

The iOS app for iPhone/iPad has been discontinued

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How to use Doxy.me in another language

Doxy.me supports 9 different languages

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Doxy.me Internationally

Doxy.me is currently being used all over the world

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Screenshare plugin

How to share your screen in older versions of Chrome

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Samsung Web browser

You can now use the Samsung browser for video calls

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Usar doxy.me en español

Cómo usar doxy.me en otro idioma

Doxy.me está disponible en 9 idiomas diferentes

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Consejos para los pacientes para mejorar la calidad de la llamada

Trucos simples para mejorar mala calidad durante una llamada con doxy.me

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