Getting started

Just the basics to get you going

+5

40 articles in this collection
Written by Dylan Turner, Brandon Welch, Courtney Larson and 5 others

Reimbursement - COVID-19

Telemedicine Reimbursement FAQ's during COVID-19

Written by Jim Cope
Updated this week

Welcome to Doxy.me!

Get started with telemedicine made easy

Written by Schuyler Welch
Updated this week

How do I sign up?

How to sign up get started with your telemedicine practice

Written by Schuyler Welch
Updated over a week ago

Why is Doxy.me free? How do you make money?

Why and how Doxy.me as a free service

Written by Brandon Welch
Updated over a week ago

How did you pick the name "Doxy.me"?

Meaning of the Doxy.me name

Written by Brandon Welch
Updated over a week ago

Before the call

Invite: Share room link with a patient

How do I invite a patient to my room?

Written by Courtney Larson
Updated over a week ago

Invite: Edit invite message

Can I edit an invite message before it goes out?

Written by Brandon Welch
Updated over a week ago

Waiting room overview

What you need to know about the waiting room

Written by Dylan Turner
Updated over a week ago

Patient queue: overview

What is possible with the patient queue

Written by Max
Updated this week

Patient queue: Remove patient from queue

How to remove a patient so they don't appear in the queue

Written by Brandon Welch
Updated over a week ago

How to start a call with your patient

Once my patient arrives in my room, how do I start the call?

Written by Courtney Larson
Updated over a week ago

Chat conversations between multiple clients

Handle and engage in chat messages between multiple clients

Written by Courtney Larson
Updated this week

Patient experience overview

See how your patient will experience Doxy.me

Written by Dylan Turner
Updated over a week ago

Will my patients see other patients in the waiting room?

Multiple patients in the waiting room

Written by Courtney Larson
Updated over a week ago

5 tips for a great experience

Our suggestions to have a great call

Written by Dylan Turner
Updated over a week ago

How do I contact support?

Basic and premium support is available

Written by Schuyler Welch
Updated over a week ago

During the call

On hold: Send patient back to waiting room

How to move patient from call to waiting room

Written by Brandon Welch
Updated over a week ago

Audio control: Mute your mic

How to turn your microphone feed off during a call

Written by Brandon Welch
Updated over a week ago

Call settings: Make device changes during call

Change camera, microphone, speakers, video quality during call

Written by Brandon Welch
Updated over a week ago

Video controls: Turn off webcam during call

How to turn off video during call

Written by Brandon Welch
Updated over a week ago

Turn off your camera and mic

How to disable your camera and mic during a video call

Written by Max
Updated over a week ago

Change my webcam

How to switch camera/mic before or during a call

Written by Max
Updated over a week ago

Do's & Don'ts for Telemedicine

Do's & Don'ts for starting your telemedicine practice

Written by Max
Updated over a week ago

How to use Picture-in-Picture

See your clients while working in a separate browser tab or application

Written by Max
Updated this week

Account settings

Dashboard and account settings

How to navigate and use your Dashboard & Account Settings

Written by Schuyler Welch
Updated over a week ago

Can I change my room link?

How to update your waiting room link

Written by Courtney Larson
Updated this week

How to change display name

Change the name and title that shows up to your patient

Written by Brandon Welch
Updated over a week ago

How do I change my password?

If you know your password, but want to reset it

Written by Dylan Turner
Updated over a week ago

Enable browser notifications

How to get notified when a patient checks into your room

Written by Max
Updated over a week ago

Add a Profile Picture

Use Gravatar to set a profile picture to your account

Written by Courtney Larson
Updated this week

View your Meeting History

How to see more information on your past Doxy.me sessions

Written by Max
Updated over a week ago

How Can I Merge My Professional or Free Account to Clinic?

Upgrading 1 or more Free or Professional Users to Clinic

Written by Dan Valentine
Updated this week

Doxy.me Advanced

Get notified about product updates

We post all updates about features on the community forum

Written by Schuyler Welch
Updated over a week ago

Accessibility

Making Doxy.me more accessible to everyone

Written by Max
Updated this week

Can I meet with patients in a different state or country?

You can meet with your patient anywhere in the world

Written by Courtney Larson
Updated over a week ago

Use Safari instead of app on iPhone/iPad

The iOS app for iPhone/iPad has been discontinued

Written by Courtney Larson
Updated over a week ago

Doxy.me Internationally

Doxy.me is currently being used all over the world

Written by Paige Treadway
Updated over a week ago

How to use Doxy.me in another language

Doxy.me supports 9 different languages

Written by Courtney Larson
Updated this week

Screen share plugin

How to add the screen share plugin to Chrome

Written by Schuyler Welch
Updated over a week ago

Samsung browser

You can now use the Samsung browser for video calls

Written by Schuyler Welch
Updated over a week ago