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Telehealth considerations
Telehealth considerations

What you need to know to start your telehealth services

Thi-ly Hayes avatar
Written by Thi-ly Hayes
Updated over a week ago

At, we understand that practicing healthcare via telemedicine and telehealth can be a challenge at times. That’s why we made this list of dos and don'ts to help you consider these factors from the start.


  • Check with your licensing board to ensure you are following ethical standards

  • Confirm with insurance companies that you bill for reimbursement
    - Things to consider: codes that you can bill for, services you cannot bill for via telehealth

  • Download Medicare CPT Codes for telemedicine here

  • Check malpractice insurance

  • Create patient/client expectations for services provided via telemedicine *
    - Things to consider: amount charged, duration of visit, in-person visits every specified amount of time, option for in-person visits when needed, scheduling, emergency situations, etc.

  • Market to your patients that you provide telemedicine (check out marketing ideas here)


  • Forget to educate patients on telemedicine, services you provide, and services you don’t provide

  • Forget to ensure that your patients have devices that can be supported through

  • Forget that technology can be difficult to navigate, and your patients may need a step-by-step tutorial (consider a test call with a member of our team!)

  • Forget to share our patient flyer with your new patients

If you have any questions, please contact our support team.

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