With this update, we’re keeping you informed with real-time notifications and increased call stability to keep your appointments running smoothly.
Patient check-in indicator 2.0
Available on all plans ⭐ This feature is only accessible from a desktop computer
Back by popular demand! Confidently multi-task, knowing you won't miss a patient. At a glance, see when a patient joins your waiting room.
What's new:
A red dot will show up on your browser tab as you manage other tasks, keeping you informed without interrupting your workflow
Available when using Chrome or Firefox browser (not compatible with Safari)
Network performance indicator 2.0
Available on all plans ⭐ Desktop and mobile compatible
We've added a real-time network performance indicator to keep you informed about your connection quality during appointments. This helps you proactively address any issues before they impact your call stability.
What's new:
You’ll now see live updates on your network quality while in a session in your Self Preview window: Strong connection, Unstable connection, Poor connection
Audio fallback 2.0
Available on all plans ⭐ Desktop and mobile compatible
We’ve introduced audio fallback to automatically switch to audio-only during poor network conditions. This ensures you can continue your conversations smoothly without losing connection, even when video quality can’t keep up.
What's new:
Video will automatically pause during low bandwidth conditions to keep the appointment connected
Video will resume when the connection is strong enough to support both audio and video