When using a Desktop or Laptop
How to allow camera & mic in the browser
Select the red camera icon located near the right side of your search bar.
Change the camera & mic access to Always Allow.
Refresh the browser tab (CTRL + R).
How to reset the camera & mic on your MacBook & iMac
Open Safari Preferences.
Navigate to Websites.
Go to camera & mic tabs.
Change access to Allow.
Mobile Device Instructions
When you initially enter a waiting room or log in to your Dashboard, you will be prompted to enable your camera & mic for use during a call. Please be sure to select Allow.
How to reset permissions to a blocked camera or mic on mobile
Open your Website Settings from the check-in screen.
2. Ensure your camera & mic are set to Allow:
3. Select Done, and refresh the tab before checking in again.
How to ensure camera & mic permission are set to Allow by default
Go to Settings on your device
Scroll down and open the Safari tab.
Ensure your camera & mic are set to Allow.
Make sure the Request Desktop Site option is turned off.
Additional Tips for success:
1. Make sure you are not in private mode in Safari 11+
If you have any questions, please contact our support team.