When using a Desktop or Laptop

How to allow camera & mic in the browser

  1. Select the red camera icon located near the right side of your search bar.

  2. Change the camera & mic access to Always Allow.

  3. Refresh the browser tab (CTRL + R).


How to reset the camera & mic on your MacBook & iMac

  1. Open Safari Preferences.

  2. Navigate to Websites.

  3. Go to camera & mic tabs.

  4. Change access to Allow.

  5. Restart Safari.

Mobile Device Instructions

(iPhone, iPad)

When you initially enter a waiting room or log in to your Dashboard, you will be prompted to enable your camera & mic for use during a call. Please be sure to select Allow.

How to reset permissions to a blocked camera or mic on mobile

  1. Open your Website Settings from the check-in screen.

2. Ensure your camera & mic are set to Allow:

3. Select Done, and refresh the tab before checking in again.

How to ensure camera & mic permission are set to Allow by default

  1. Go to Settings on your device

  2. Scroll down and open the Safari tab.

  3. Ensure your camera & mic are set to Allow.

  4. Make sure the Request Desktop Site option is turned off.


Additional Tips for success:

1. Make sure you are not in private mode in Safari 11+

2. Ensure your iPad doesn't have the zoom feature enabled.

You can also test the permissions here to ensure everything is working correctly.

Allow Access for Other Browsers

If you have any questions, please contact our support team.

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