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For patients: during a video call
For patients: during a video call

Everything you can do during a call with your provider

Colin avatar
Written by Colin
Updated over a week ago

There are the features and settings that are available to you while you are on a call with your provider:

  • Video Off/On

  • Microphone Off/On

  • Call Settings

  • End Call

  • Chat Box

  • Full Screen Option

Primary controls are located at the bottom of your screen.

NOTE: If you do not see these options, click or tap the screen of your video call.

Here you will be able to:

1. Turn your camera off and on

2. Mute and unmute your microphone

3. Adjust your Call Settings*

4. End the Call

*Call Settings - set your call quality to match your available bandwidth, and switch between different Cameras, Microphones, or Speakers (if connected).

More options are available to you within your Video Preview. Click or tap the video square of yourself to see additional settings and information.

NOTE: If you click the image of yourself and it changes your image to the larger screen view, you can click the smaller image again and it will swap the images.

Send a message by clicking the Chat Box

To start a chat, click the black bar at the bottom right of the screen, with the text Send [provider's name] a message. Chat with your provider to:

  • Clarify information

  • Share a web link

  • Ask or answer a question privately (if you are in a place where people may hear)

  • Assist with hearing or speaking challenges

NOTE: provides translator services with a live interpreter. Ask your provider for assistance.

If you have any questions, please contact our support team.

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