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For patients: quickstart guide
For patients: quickstart guide

How to join a call and have a good experience

Colin avatar
Written by Colin
Updated over a week ago

5 Steps to check in for your telehealth appointment:

  1. Select a device

    Use a computer or device with a camera and microphone.

  2. Go to your provider's room

    Click the link from your provider or enter the web address into the browser.

  3. Check in

    Type in your name and click Check In.

  4. Enable webcam and microphone

    Allow your browser to use your webcam and microphone.

  5. Sit back and relax!

    Wait for your provider to start the call.

Tips for a great call:

  • Restart your device before checking in.

  • Connect to the internet with an Ethernet cable or strong WiFi signal.

  • Ensure your browser is up to date. The easiest way to determine this is to visit

  • If possible, use a newer device and make sure it's fully charged.

  • Try disconnecting other devices from the WiFi you're using.

  • Use headphones if you experience an echo or any audio feedback.

How to Check in as a Patient Video

Additional Help During a Call

You can adjust your camera and microphone settings and use the text chat box.

Review tips and advice for audio, internet, video, and device support.

If you have any questions, please contact our support team.

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