Doxy.me was designed to work effectively under different network conditions with lightweight bandwidth requirements. However, poor audio quality (like static or crackle sounds) due to audio interference / background noise can ruin a conversation.
How to Improve Audio Quality
- If you hear an echo, use headphones or earbuds during a call. If you hear an echo it's because your patient or provider's speakers are too loud, and causing feedback.
- Move to a quieter environment. This will allow your patient or provider to hear your voice more clearly. Move away from other wireless devices that might cause interference.
- Ensure no other applications on your device are already accessing your microphone. Otherwise, multiple apps trying to access one microphone input will cause interference.
- Before a call starts, consider putting your device in "Do not disturb". In case you receive a phone call, it won't interrupt the video session.
- Stay away from wireless headsets. Wireless headsets typically use Bluetooth which can allow for interference. If you notice your patient, practitioner or staff complain about audio quality, try using a USB or inline mic instead of a headset.
- Try a different microphone. If your microphone is defective it will usually have the same issue on any device you try. If your microphone is embedded into your device (like a laptop or phone), try a different device on the same network to see if quality improves.
- Try a different network. Wifi Extenders and Older Routers might be responsible for data loss that results in poor sound quality.
- Get close to your router. See what happens when you have a call right next to your router.
How to re-sync the video call as a provider
Re-syncing will quickly restart the call, and should help to mitigate most common issues (lip out of sync or choppy audio)
- Open Call settings
- Select Restart call to sync video
Doxy.me establishes a secure peer to peer connection. Sound issues might stem from device hardware (i.e. computer, microphone, or wifi, router, modem), or from internet connection issues between you and your patients ISP.
- Troubleshooting Video Quality
- Tips for Patient Connection Issues
- Selected a Different Microphone
- Diagnostic Tests
- I Can't Hear My Patient
- My Patient Can't Hear Me
- Advanced Troubleshootoing
If none of the steps above resolve the issue, please contact support.