If you hear the echo, ask your participant to:

If your patient hears the echo, then you need to try the previous steps.

If you are still having issues after trying these steps, one or more users may be experiencing slow and/or unstable network conditions.

In this case, it's possible for the audio feeds to get out of sync, which can cause echoing.  

Please follow these tips to improve your connection.

If you have any questions, please contact our support team.

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