To have a call, you need to give your browser permission to access your webcam and microphone.

When using a Desktop or Laptop

How to allow camera and microphone in the browser

  1. Select the lock icon located near the left side of your search bar.

  2. Select the drop-down menu next to camera and microphone.

  3. Change the camera and microphone access to Allow.

  4. Refresh the browser tab (CTRL + R).

You can also test your device here to ensure everything is working correctly.

How to Reset Chrome Permissions for Cam and Mic

  1. From your Dashboard or the waiting room, click the lock icon in search bar.

  2. Select Reset Permissions

3. Refresh the web page (CTRL + R)
4. When prompted by the browser, be sure to ALLOW the Cam and Mic.

How to Allow Access on Mobile Devices

(iPhone, iPad, Android Phone/Tablet)

Allowing Access to Camera or Mic

When you enter a waiting room or log in to your Dashboard, you will be prompted to enable your camera and microphone for use during a call. Please be sure to select Allow.

How to reset permissions to a blocked camera or mic on mobile

  1. Click the Lock icon to open the settings. 

  2. Select Permissions

  3. Select Reset Permissions

Be sure to select Allow when prompted to enable camera and microphone

Allow Access for Other Browsers

If you have any questions, please contact our support team.

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