Doxy.me Support

+2
84 articles in this collection
Written by Courtney Larson, Brandon Welch, and Gina Sprague and 2 others
Getting Started

Have Your First Call, Clinician Flyer

Written by Courtney Larson
Updated over a week ago

Flyer for Patient success on the first visit

Getting started materials for patients. Patient flyer. Training
Written by Courtney Larson
Updated this week

Marketing Materials

Doxy.me marketing materials for providers and organizations.
Written by Courtney Larson
Updated this week

Website Badges

Badges
Written by Courtney Larson
Updated over a week ago

Why is Doxy.me free? How do you make money?

Why is Doxy.me free? How do you make money?
Written by Brandon Welch
Updated over a week ago

Consent Forms

Consent Forms
Written by Courtney Larson
Updated over a week ago

Optimize Call Quality

Call quality
Written by Gina Sprague
Updated yesterday

How to get a BAA with Doxy.me

Download a BAA
Written by Dylan Turner
Updated over a week ago

Do you have mobile apps for Android and iOS?

Do you have mobile apps for Android and iOS?
Written by Dylan Turner
Updated over a week ago

Mobile App Screenshot Guide

iOS Screenshot
Written by Dylan Turner
Updated over a week ago

How do you send an invite to your room to someone?

Invite patient
Written by Courtney Larson
Updated over a week ago

Common problems and solutions for clinics and hospitals wanting to use Doxy.me

Solutions for hospitals
Written by Dylan Turner
Updated over a week ago

Does Doxy.me Have a EMR/EHR?

Charting, notes
Written by Courtney Larson
Updated over a week ago

How do I change the name of my room?

Edit room name
Written by Courtney Larson
Updated over a week ago

If my room url is always the same, what is stopping patients from coming when they are not scheduled?

Patients checking in
Written by Gina Sprague
Updated over a week ago

How to allow your browser to use your webcam and microphone

How to allow your browser to use your webcam and microphone
Written by Dylan Turner
Updated this week

How to update Chrome or Firefox to latest version

Update browser
Written by Dylan Turner
Updated over a week ago

How to have the best possible experience using Doxy.me

Tips for a great call
Written by Dylan Turner
Updated over a week ago

Minimum System Requirements

To have a successful call
Written by Brandon Welch
Updated over a week ago

Do you have anything I can give to patients about having a successful call?

Patient materials
Written by Courtney Larson
Updated over a week ago

Google Translator for International Users

Google Translate International
Written by Brandon Welch
Updated over a week ago
Troubleshooting

Doxy.me Status Page

Status page
Written by Brandon Welch
Updated over a week ago

Diagnostic Tests

Diagnostic Tests
Written by Dylan Turner
Updated this week

Microphone not working

The other person can't hear me, how can I fix it?
Written by Courtney Larson
Updated this week

How do I change my password? I forgot my password.

Password help
Written by Dylan Turner
Updated over a week ago

Email button not working

Email won't send
Written by Courtney Larson
Updated over a week ago

Audio is lagging behind the video for about 0.5-1 seconds

Poor quality
Written by Dylan Turner
Updated over a week ago

Robotic Voice

Microphone
Written by Schuyler Welch
Updated over a week ago

Audio not working and VDP source as only option

Audio not working
Written by Dylan Turner
Updated over a week ago

How do I get rid of echo?

Echo
Written by Brandon Welch
Updated over a week ago

Allow Camera on Mobile/Tablet Devices

iOS iPhone iPad Android Surface Pro
Written by Dylan Turner
Updated over a week ago

Phone Apps Not Working

Poor video on phone
Written by Dylan Turner
Updated over a week ago

My audio and/or video is choppy

Choppy video
Written by Courtney Larson
Updated over a week ago

How to update Your Browser

How to update you Browser
Written by Brandon Welch
Updated over a week ago

I’m unable to see myself in the video

Camera not working
Written by Dylan Turner
Updated over a week ago

Change Camera with Surface Pro Device

Surface Pro
Written by Dylan Turner
Updated over a week ago

Change the camera Doxy.me uses during the call

Change camera
Written by Dylan Turner
Updated over a week ago

Webcam not recognized by the browser

My Webcam is not recognized by the browser. I don't have video.
Written by Gina Sprague
Updated over a week ago

Firewall or Network configuration issues

Network firewall
Written by Dylan Turner
Updated over a week ago

Patient says they have logged into my room but are not appearing in my patient queue

Patients not appearing in waiting room
Written by Dylan Turner
Updated over a week ago
HIPAA, BAA, & Security

Is Doxy.me HIPAA compliant?

Is Doxy.me HIPAA compliant?
Written by Courtney Larson
Updated over a week ago

Do you support two factor authentication or AAA integration with ActiveDirectory?

Do you support two factor authentication or AAA integration with ActiveDirectory?
Written by Gina Sprague
Updated over a week ago

Do you record IP or other data of the patients and store it?

Patient data
Written by Gina Sprague
Updated over a week ago

Do you have access to my camera feed?

Do you have access to my camera feed?
Written by Courtney Larson
Updated over a week ago

What is your level of encryption?

Encryption & data integrity
Written by Courtney Larson
Updated over a week ago

Does this app meet the Canadian/Ontario requirements for privacy under Ontario regulations "PIPEDA, PHIPA"?

Canada privacy requirements
Written by Dylan Turner
Updated over a week ago

Do you provide a consent form for patients for online therapy?

Patient consent forms
Written by Courtney Larson
Updated over a week ago

In 'Name of Covered Entity" on the BAA, is that my name, or the name of the practice I work at?

Covered Entity
Written by Courtney Larson
Updated over a week ago

I don't have a NPI number

I don't have a NPI number
Written by Courtney Larson
Updated over a week ago

How do I know if I need a BAA?

Do I need a BAA?
Written by Gina Sprague
Updated over a week ago

Where do I locate the BAA?

How to generate your BAA video
Written by Gina Sprague
Updated over a week ago

Are Payments HIPAA compliant?

Stripe
Written by Courtney Larson
Updated over a week ago