Doxy.me Support

+2
95 articles in this collection
Written by Courtney Larson, Brandon Welch, and Schuyler Welch and 2 others
Getting Started

Have Your First Call, Clinician Flyer

Written by Courtney Larson
Updated over a week ago

Why is Doxy.me free? How do you make money?

Why and how we provide Doxy.me as a free service
Written by Brandon Welch
Updated over a week ago

How did you pick the name Doxy.me?

Doxy.me Name Meaning
Written by Brandon Welch
Updated over a week ago

Webcam Background

Written by Courtney Larson
Updated over a week ago

Consent Forms

Consent Forms
Written by Courtney Larson
Updated over a week ago

Custom Terms of Service

How to enable a custom terms of service
Written by Schuyler Welch
Updated yesterday

Add a Profile Picture

Upload a profile picture via Gravatar
Written by Courtney Larson
Updated over a week ago

Optimize Call Quality

Call quality
Written by Gina Sprague
Updated over a week ago

How to get a BAA with Doxy.me

Download a BAA
Written by Dylan Turner
Updated over a week ago

Scheduling

Online Appointment Scheduling
Written by Courtney Larson
Updated over a week ago

Does Doxy.me have mobile apps?

Android and iOS mobile apps
Written by Dylan Turner
Updated over a week ago

How to invite patient to my Doxy.me room?

What are best ways to share my room link?
Written by Courtney Larson
Updated over a week ago

Common problems and solutions for clinics and hospitals wanting to use Doxy.me

Solutions for hospitals
Written by Dylan Turner
Updated over a week ago

Does Doxy.me have a EMR/EHR?

Charting, notes
Written by Courtney Larson
Updated over a week ago

How do I change the name of my room?

Edit room name
Written by Courtney Larson
Updated over a week ago

If my room url is always the same, what is stopping patients from coming when they are not scheduled?

Patients checking in
Written by Gina Sprague
Updated over a week ago

Give your browser permission to access your webcam and mic

Doxy.me accesses your webcam and mic through your browser
Written by Dylan Turner
Updated over a week ago

How to update Chrome or Firefox to latest version

Update browser
Written by Dylan Turner
Updated over a week ago

How to have a great call on Doxy.me

Our Top 5 tips we tell everybody
Written by Dylan Turner
Updated over a week ago

Do you have anything I can give to patients about having a successful call?

Patient materials
Written by Courtney Larson
Updated over a week ago

Minimum System Requirements

To have a successful call
Written by Brandon Welch
Updated over a week ago
Troubleshooting

Doxy.me Status Page

Status page
Written by Brandon Welch
Updated over a week ago

Diagnostic Tests

Alright, let's see what's causing the issues...
Written by Dylan Turner
Updated over a week ago

Microphone not working, no sound

The other person can't hear me, how can I fix it?
Written by Courtney Larson
Updated over a week ago

Webcam not working, no video

Camera is not recognized by the browser
Written by Gina Sprague
Updated over a week ago

Patient not appearing in my patient queue, or patient says I'm offline

Patient says they have checked in, but don't see them in the patient queue, or they say you appear offline
Written by Dylan Turner
Updated over a week ago

How do I change my password? I forgot my password.

Password help
Written by Dylan Turner
Updated over a week ago

Email button not working

Email won't send
Written by Courtney Larson
Updated over a week ago

Camera Not Working After Windows 10 Update

Written by Courtney Larson
Updated over a week ago

Audio is lagging behind the video for about 0.5-1 seconds

Poor quality
Written by Dylan Turner
Updated over a week ago

Audio not working and VDP source as only option

Audio not working
Written by Dylan Turner
Updated over a week ago

Allow Camera on Mobile/Tablet Devices

iOS iPhone iPad Android Surface Pro
Written by Dylan Turner
Updated over a week ago

How do I get rid of echo?

Echo
Written by Brandon Welch
Updated over a week ago

My audio and/or video is choppy

Choppy video
Written by Courtney Larson
Updated over a week ago

How to update Your Browser

How to update you Browser
Written by Brandon Welch
Updated over a week ago

Change Camera with Surface Pro Device

Surface Pro
Written by Dylan Turner
Updated over a week ago

Change the camera Doxy.me uses during the call

Change camera
Written by Dylan Turner
Updated over a week ago

Firewall or Network configuration issues

Network firewall
Written by Dylan Turner
Updated over a week ago
HIPAA, BAA, & Security

Is Doxy.me HIPAA compliant?

Is Doxy.me HIPAA compliant?
Written by Courtney Larson
Updated over a week ago

Is your platform GDPR Compliant?

GDPR Compliance
Written by Courtney Larson
Updated yesterday

Do you support two factor authentication or AAA integration with ActiveDirectory?

Do you support two factor authentication or AAA integration with ActiveDirectory?
Written by Gina Sprague
Updated over a week ago

Do you record IP or other data of the patients and store it?

Patient data
Written by Gina Sprague
Updated over a week ago

Do you have access to my camera feed?

Do you have access to my camera feed?
Written by Courtney Larson
Updated over a week ago

What is your level of encryption?

Encryption & data integrity
Written by Courtney Larson
Updated over a week ago

Does Doxy.me meet the Canadian/Ontario requirements for privacy under Ontario regulations "PIPEDA, PHIPA"?

Canada privacy requirements
Written by Dylan Turner
Updated over a week ago

Do you provide a consent form for patients for online therapy?

Patient consent forms
Written by Courtney Larson
Updated over a week ago

In 'Name of Covered Entity" on the BAA, is that my name, or the name of the practice I work at?

Covered Entity
Written by Courtney Larson
Updated over a week ago

I don't have a NPI number

I don't have a NPI number
Written by Courtney Larson
Updated over a week ago

How do I know if I need a BAA?

Do I need a BAA?
Written by Gina Sprague
Updated over a week ago

Where do I locate the BAA?

How to generate your BAA video
Written by Gina Sprague
Updated over a week ago

Are Payments HIPAA compliant?

Stripe
Written by Courtney Larson
Updated over a week ago