Doxy.me Support

+2
97 articles in this collection
Written by Courtney Larson, Dylan Turner, and Gina Sprague and 2 others
FAQ

Do you have any marketing materials to help me promote that I offer telemedicine?

Marketing Materials
Written by Courtney Larson
Updated over a week ago

How do you send an invite to your room to someone?

Invite patient
Written by Courtney Larson
Updated over a week ago

Can I do an audio only call?

Audio only call
Written by Courtney Larson
Updated over a week ago

Does Doxy.me Have a EMR/EHR?

Charting, notes
Written by Courtney Larson
Updated over a week ago

How to test Doxy.me before a meeting

Doxy.me test
Written by Dylan Turner
Updated this week

How do I change the name of my room?

Edit room name
Written by Courtney Larson
Updated over a week ago

If my room url is always the same, what is stopping patients from coming when they are not scheduled?

Patients checking in
Written by Gina Sprague
Updated over a week ago

Do you have mobile apps for Android and iOS?

Do you have mobile apps for Android and iOS?
Written by Dylan Turner
Updated over a week ago

Mobile App Screenshot Guide

iOS Screenshot
Written by Dylan Turner
Updated over a week ago

Why can't I use Internet Explorer or Safari?

Internet Explorer and Safari
Written by Dylan Turner
Updated over a week ago

What is the Waiting Room and how does it work?

Edit your waiting room
Written by Courtney Larson
Updated over a week ago

Is Doxy.me HIPAA compliant?

Is Doxy.me HIPAA compliant?
Written by Courtney Larson
Updated over a week ago

Why is Doxy.me free? How do you make money?

Why is Doxy.me free? How do you make money?
Written by Brandon Welch
Updated over a week ago

How did you pick the name Doxy.me?

Doxy.me Name Meaning
Written by Brandon Welch
Updated over a week ago
Getting Started

Have Your First Call, Clinician Flyer

Written by Courtney Larson
Updated over a week ago

Marketing Materials

Doxy.me marketing materials for providers and organizations.
Written by Courtney Larson
Updated over a week ago

Website Badges

Badges
Written by Courtney Larson
Updated over a week ago

Flyer for Patient success on the first visit

Getting started materials for patients. Patient flyer. Training
Written by Courtney Larson
Updated over a week ago

Optimize call quality

Call quality
Written by Gina Sprague
Updated over a week ago

How to get a BAA with Doxy.me

Download a BAA
Written by Dylan Turner
Updated over a week ago

Common problems and solutions for clinics and hospitals wanting to use Doxy.me

Solutions for hospitals
Written by Dylan Turner
Updated over a week ago

How to allow your browser to use your webcam and microphone

How to allow your browser to use your webcam and microphone
Written by Dylan Turner
Updated over a week ago

How to update Chrome or Firefox to latest version

Update browser
Written by Dylan Turner
Updated over a week ago

How to have the best possible experience using Doxy.me

Tips for a great call
Written by Dylan Turner
Updated over a week ago

Minimum System Requirements

To have a successful call
Written by Brandon Welch
Updated over a week ago

Do you have anything I can give to patients about having a successful call?

Patient materials
Written by Courtney Larson
Updated over a week ago

The ultimate guide to diagnosing and resolving poor video/audio call quality

Poor call quality
Written by Dylan Turner
Updated over a week ago

Google Translator for International Users

Google Translate International
Written by Brandon Welch
Updated over a week ago
Troubleshooting

The ultimate guide to diagnosing and resolving poor video/audio call quality

Diagnose poor video
Written by Dylan Turner
Updated over a week ago

Diagnostic Tests

Diagnostic Tests
Written by Dylan Turner
Updated over a week ago

Doxy.me Status Page

Status page
Written by Brandon Welch
Updated over a week ago

How do I change my password? I forgot my password.

Password help
Written by Dylan Turner
Updated over a week ago

Email button not working

Email won't send
Written by Courtney Larson
Updated over a week ago

Audio is lagging behind the video for about 0.5-1 seconds

Poor quality
Written by Dylan Turner
Updated over a week ago

My patient can see me, but can't hear me

Microphone not working, iPhone, iOS
Written by Dylan Turner
Updated over a week ago

Microphone not working

Microphone not working. My microphone is not working. How can I fix it?
Written by Courtney Larson
Updated over a week ago

Robotic Voice

Microphone
Written by Schuyler Welch
Updated over a week ago

Audio not working and VDP source as only option

Audio not working
Written by Dylan Turner
Updated over a week ago

How do I get rid of echo?

Echo
Written by Brandon Welch
Updated over a week ago

Allow Camera on Mobile/Tablet Devices

iOS iPhone iPad Android Surface Pro
Written by Dylan Turner
Updated over a week ago

Phone Apps Not Working

Poor video on phone
Written by Dylan Turner
Updated over a week ago

I can hear but can't see my participant.

Patient camera not working
Written by Courtney Larson
Updated over a week ago

I can see but can't hear my participant.

Patient microphone not working
Written by Dylan Turner
Updated over a week ago

I’m unable to see myself in the video

Camera not working
Written by Dylan Turner
Updated over a week ago

My audio and/or video is choppy

Choppy video
Written by Courtney Larson
Updated over a week ago

How to update Your Browser

How to update you Browser
Written by Brandon Welch
Updated over a week ago

Change Camera with Surface Pro Device

Surface Pro
Written by Dylan Turner
Updated over a week ago

Change the camera Doxy.me uses during the call

Change camera
Written by Dylan Turner
Updated over a week ago

Webcam not recognized by the browser

My Webcam is not recognized by the browser. I don't have video.
Written by Gina Sprague
Updated over a week ago

Firewall or Network configuration issues

Network firewall
Written by Dylan Turner
Updated over a week ago

Patient says they have logged into my room but are not appearing in my patient queue

Patients not appearing in waiting room
Written by Dylan Turner
Updated over a week ago