Allowing Camera IOS Devices

If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:

  1. Please Check Your Settings: On your IOS Device (Iphone, Ipad) Navigate to Settings > Privacy > Camera. Within this page, you can allow or disallow apps access to the camera.
  2. Please Restart your iPhone or iPad to refresh the permissions.
  3. Make sure there is nothing blocking the camera and the camera lens is clean of any dirt or smudges
  4. Sometimes with older iPhones or iPads (iPhone 5 or lower) you may need to Click Settings, click the app name, click Privacy, Enable the camera, then close the app and try again.

Allowing Camera for Android Devices

If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:

  1. Please restart your Android phone to clear any permissions that may be preventing the camera from being used by the google chrome web browser.
  2. If you disabled your camera app by accident: Open Settings> Apps> Disabled & find the Camera app. You can enable it there. This is the common way to enable disabled apps on all android phones. Comment if any problem persists.
  3. Make sure there is nothing blocking the camera and the camera's lense is clean of any dirt or smudges
  4. To change your Camera permissions:

To change your camera permissions: Head to Settings > App and find an app which you want to work with. Select it. Tap App Permissions on the App Info screen.You will see a list of permissions the app requests, and whether those permissions are toggled on or off. Tap the toggle to customize the setting (Make sure the Google Chrome App is enabled for the camera 

Surface Pro Camera Fix

If you are still unable to see yourself in the video feed, you may need to check a few things in the following order:

  1. Open Chrome.
  2. Click the 3 dots on the right side next to the address bar.
  3. Select Settings from the list.
  4. Scroll to the bottom of the settings page and select Show Advanced Settings.
  5. Scroll down and select Content Settings under Privacy.
  6. Find the Camera section and in the drop-down, you can select the Front-facing option.
  7. Click done.
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