There are several benefits to personalizing your waiting room with content, images, and videos:
Patients more easily recognize that they are in the right place
Patients are better prepared for their telehealth appointment
Your telehealth practice has a more professional appearance
NOTE: Editing the waiting room is available to Professional or Clinic users.
To personalize your waiting room:
Go to Edit Waiting Room in the dashboard.
Click a box to edit or delete the section.
Click + to add text, images, or YouTube videos.
Highlight text to bold, underline, or add a link.
Click Save.
See how to edit your waiting room:
Known limitations:
Currently, the waiting room does not support YouTube short videos. However, to display a YouTube short as a standard video in the waiting room, simply change the url of the video from www.youtube.com/shorts/XXXX to www.youtube.com/watch?v=XXXX
Clinic Waiting Rooms
Waiting Rooms will default to/inherit the account owner's room setup. This creates a simple and uniform initial waiting room setup for clinics with many users. These changes only apply to users added after the changes were made, not to existing accounts.
If you have any questions, please contact our support team.