Customize waiting room content

Personalize your waiting room with text, images, and videos

Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago

There are several benefits to personalizing your waiting room with content, images, and videos:

  • Patients more easily recognize that they are in the right place

  • Patients are better prepared for their telehealth appointment

  • Your telehealth practice has a more professional appearance

NOTE: Editing the waiting room is available to Professional or Clinic users.

To personalize your waiting room:

  1. Go to Edit Waiting Room in the dashboard.

  2. Click a box to edit or delete the section.

  3. Click + to add text, images, or YouTube videos.

  4. Highlight text to bold, underline, or add a link.

  5. Click Save.

See how to edit your waiting room: 

Known limitations:

Clinic Waiting Rooms

  • Waiting Rooms will default to/inherit the account owner's room setup. This creates a simple and uniform initial waiting room setup for clinics with many users. These changes only apply to users added after the changes were made, not to existing accounts.

If you have any questions, please contact our support team.

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