Screen sharing is an easy way to show your patient a website, X-ray, test result, or other document from your computer. Screen sharing allows the patient to see whatever you are displaying on your screen. You can choose whether to share your entire screen, or just a single window or tab. You can also allow the patient to share their screen.

NOTE: Screen sharing is only available to Professional or Clinic users.

How to Share Your Screen on Chrome:

  1. When you are in a call with a patient, select Screenshare from the left menu.

  2. Select Share my screen

  3. Choose the screen or specific application window you want to share.

  4. Click Share.

  5. To end, press Stop Sharing at the bottom.

How to Share Your Screen on Firefox

  1. During a call, select Screenshare from left menu.

  2. Select the window or screen you would like to share.

  3. Click Allow.

How to use share your screen:

Recent releases of macOS introduced new security features, and as a result you may need to update your System Preferences to allow screen sharing in your browser.

NOTE: It is not possible to screen share from mobile devices like a phone or a tablet at this time.

How to enable screen sharing in macOS

  1. Open System Preferences (+ space)

  2. Open Security & Privacy.

  3. Click on the padlock icon and allow access.

  4. Scroll down to Screen Recording

  5. Make sure your preferred browser is checked, and you'll be prompted to restart the browser.

How to enable screen sharing in Safari

  1. Open Safari > Preferences while on the site.

  2. Set Screen Sharing to Ask or Allow.

  3. Refresh the page.

The next time you open in your browser, you will see this dialogue box. Allow the website to observe your screen.

If you have any questions, please contact our support team.

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