Doxy.me is required by law to charge and collect state sales tax from customers in certain US states. Please update your billing address by September 5th, 2022 to get the correct tax rate. Depending on the state there might not be an applicable tax. If we don’t have a billing address on file by this date we will have to apply the highest rate.

How can I update my billing address?

To update the billing address for your doxy.me Professional or Clinic subscription

  1. Log in to your doxy.me account.

  2. Click Account Settings.

  3. Click the Account tab.

  4. Expand the Billing section.

  5. Click View payment history to open additional options.

  6. Under Billing Information click Update information.

  7. Enter your billing address.

  8. Click save.

NOTE: For Clinics, only the owner of the account can make billing changes. Talk to your admin for more information.

What if my organization is tax exempt?

If you have a certificate of tax exemption, please follow the instructions below to submit your exemption documentation.

Exemption certificates for existing customers

  1. Email tax@doxy.me the following information

    1. The email associated with the account

    2. Your proof of exemption (i.e. your state issued exemption certificate)

  2. You will receive a confirmation email of the exemption

  3. If you paid via credit card

    1. The sales tax amount will be refunded to the card on file within 10-15 business days after receipt of the certificate

  4. If you paid via any other method

    1. The sales tax amount will be added to your account as a credit to be reflected on the next invoice

Exemption certificates for new customers

  1. Sign up for the account

  2. Email tax@doxy.me the following information

    1. Your account email used to sign up

    2. Your proof of exemption (i.e. your state issued exemption certificate)

    3. The payment method used (Credit card, ACH or Check)

  3. If you paid via credit card

    1. The sales tax amount will be refunded to the card on file within 10-15 business days after receipt of the certificate

  4. If you paid via any other method

    1. The sales tax amount will be added to your account as a credit to be reflected on the next invoice

Why am I being charged sales tax?

Doxy.me is required by law to charge and collect state sales tax from customers in certain states. When Doxy.me collects these state taxes, we remit the entire amount to the appropriate state taxing authorities on behalf of our customers. The amount and type of tax collected depends on your location, the type of product or service purchased and the rules of the state and local jurisdiction.

What is sales tax?

Sales tax is taxes charged on the sale of a product or service. In the US, these taxes may be assessed at the state, county, and municipal jurisdictional levels. Each jurisdiction categorizes Doxy.me products differently and may have different regulations that determine which products and services are subject to sales tax. While some US states do not charge state sales tax on cloud or SaaS services, they may still assess local taxes within certain jurisdictions within the state.

How are the US sales tax determined?

Taxation of our services is based on the billing address where our services are consumed. The billing address is to be determined by the user and provided to us. Doxy.me Inc. cannot determine this or provide advice. Please work with your own tax advisors to determine your appropriate billing address.

If your billing address information is not updated by September 5st 2022, Doxy.me Inc. will use the billing address on file. Since this may not be accurate for your organization, you should verify and update this information as soon as possible. In the absence of a complete address on your account, the system will default to using your postal code and then the IP Address of the user on the account.

What if I have additional tax questions?

Reach out to your personal tax advisor with additional tax questions. You should work with your tax and legal advisors to determine your appropriate billing address. Doxy.me does not offer tax advisory services. We are not legally able or willing to provide tax advice or guidance on specific situations.

NOTE: If you have questions about tax treatment specific to your situation, please consult with your tax advisor. Doxy.me does not offer tax advisory services. We are not legally able or willing to provide tax advice or guidance on specific situations.

What if my billing address is not in the United States?

The best thing you can do to remain compliant with your local tax laws is to update your billing address. This will ensure that the correct amount is applied when doxy.me starts collecting tax for your country. If you don't have a billing address on file then we'll have to use other methods like your IP address to determine your tax status.

If you have any non-tax related questions, please contact our support team.

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