You can choose to be notified when patients enter your waiting room. Use the Notifications tab in Account Settings to enable the type of notification that works best for you. Then return to this tab anytime to update these settings as needed.
Browser notifications
Advantages
Works well if you are typically at your desk when patients check in
Allows you to work in other applications on your computer and still know when your patient is ready
Available on all doxy.me plans.
Disadvantages
May require a bit more work to set up, depending on your browser settings
Can be less reliable due to browser updates and issues
Learn how to enable browser notifications.
Email notifications
Advantages
No need to be tethered to your computer to know when a patient is ready
Can be referenced later to determine patient's exact check-in time
Very simple to enable
Disadvantages
Emails are not typically good at getting our attention
There's a chance your email provider will send the email to your spam folder. This can be addressed by making sure doxy.me is in your email contacts.
Available only on Pro and Clinic plans.
Learn how to enable email notifications.
Text notifications
Advantages
No need to be tethered to your computer to know when a patient is ready
Text messages are often good at getting our attention
Can be referenced later to determine patient's exact check-in time
Very simple to enable. Just enter your preferred mobile number in settings
Disadvantages
There's a chance your mobile carrier categorizes the text notification as spam and decides to filter it. This can often be addressed by contacting your carrier.
Available only on Pro and Clinic plans
Learn how to enable text notifications.
Chat notifications
By default, when you receive a chat message from a patient, you will hear a notification sound from your device. You can go to the Notifications tab in Account Settings to change the sound. You can even turn off the sound completely by selecting "No Audio" from the drop-down.
Privacy and HIPAA Information
In keeping with Privacy and HIPAA standards, no protected health information (PHI) is ever included in notifications. Even if a patient uses their full name to check in, doxy.me will only include the first name of the patient in the notification. (To be exact, the notification includes whatever the patient enters as the first word in the check-in field.)
If you have any questions, please contact our support team.