You may run into a situation where the email you log in with isn't recognized. 

There are many reasons this can happen. These are the most common:

The email you entered has a typo. Triple check the email address you typed into the email login field. It is possible it has a typo or is not correct.

Email not the one you logged in with. You might be trying to log in using an email address that is different that the one you signed up with. To confirm you are using the correct email address, check your inbox for an email from doxy.me. We always send a welcome email when you first sign up. If you didn't get that welcome email, then you probably didn't use that email address to sign up. Try another email that you may have used.

The email you signed up with has a typo. We don't verify your email address, so it is possible that you created an account using an email address with a typo. Check your inbox for a welcome email from doxy.me. If you didn't get that welcome email, then you probably didn't use that email address to sign up, If you are not sure what your email is, email support@doxy.me with your name and room URL, and we'll try to find your account.

You need to log in to your clinic account. If you are on the Clinic account and try logging into the main login (https://doxy.me/sign-in), you are not in the Clinic room. Check out the help article Free and Clinic logins are different. If you are a Clinic account user, you need to log in at your clinic account URL.

If you can't log in, it's either because you aren't using the correct password or your email is incorrect.

Reset password

If you are sure your email is correct and the same one you used when you created an account, you can reset your password.

We'll send a password reset link to the email associated with your doxy.me account. Please be sure to change it within 15 minutes, otherwise the link will expire and you'll have to send it again.

Once logged in, you can change your password in account settings.

Reset password on clinic account

To reset the password on your Clinic account, you need to go to:

https://{your-clinic-subdomain}.doxy.me/forgot-password

Make sure you go to your subdomain to reset your password.

Password reset email didn't come

If you didn't receive a password reset email, it's usually due to one of these reasons:

  • The reset email is in your SPAM folder, check there.

  • The email you used to reset your password isn't the one you used to create your account when you signed up.

  • You signed up for doxy.me with a different email address, or the email you signed up with had a typo (it happens more than you think).

If you have any questions, please contact our support team.

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