Your experience with doxy.me will be a great one when all participants have a good Internet connection and an up-to-date computer. Older devices or software, or a poor or limited Internet connection are the most common reasons for trouble connecting to begin a call. All participants before a call starts should use the doxybot pre-call test to ensure their device is capable of supporting a call. Participants on a computer can click on the button in the lower left-hand corner of the Web browser window:

Providers using a mobile device will need to first open the dashboard menu by clicking on the icon with three horizontal bars in the top-left corner. For patients who have checked into a provider's room on a smartphone or tablet, the button will be in a different place:

If all participants get the OK from doxybot, the next step is to test Internet connections. Participants can estimate call quality based on their computer and Internet speeds.

Make Improvements

If the call quality estimate is poor for one or more participants, they should try the following steps to improve the quality of their Internet connection:

  • Make sure they meet minimum system requirements
  • Use a newer computer with plenty of speed. Sending and receiving video takes a lot of computer power. Old or slow computers will have a harder time processing the video, which can cause choppiness. 
  • Turn off other devices on the same wifi connection are using high bandwidth activities (e.g., Netflix / Youtube / Skype / FaceTime)  
  • Move closer to your wifi router, and switch to the 5GHz frequency. This will increase the maximum amount of bandwidth available to your device over a shorter distance.
  • Use an ethernet cable connecting your computer to the router. This will provide the most stable connection possible. 
  • Make sure your router isn't physically obstructed or out of view. Keep it in the open, and the signal will be stronger.

If none of the steps above resolve the issue, please contact support

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