If you removed a provider and don't have another to fill the seat you can reduce the number of paid seats: 

  1. Go to "Account Settings" in the dashboard 
  2. Then "Clinic Settings" 
  3. Expand the "Manage Users" section 
  4. Click "Add Users" 
  5. Click "Need more seats?"
  6. Lower to the total number of providers you want. For example, if you had 10 users and removed 1 then change the total to 9. You will get a prorated credit on the account for that seat. Next months bill will be for the 9 seats. 
  7. Finish with "Update users" 

Note: This feature is only available on the Clinic plan.

If you still need help, contact our support team or schedule a support video call

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