Not hearing the other person at the start of a call is a common problem among all video software. Here are a few things you can try:

Restart computer <-- THIS SOLVES MOST ISSUES
Sometimes other programs that uses your microphone (e.g. Skype) are still connected to your microphone and don't allow your browser to access your mic. Restarting your computer will clear this issue.

Did you give your browser permission to access the microphone?
Make sure you gave your browser permission to use your camera and microphone. 

Switch Browsers
Sometimes there can be an error on your browser. Try using a different browser to see if it works. is compatible on Chrome, Firefox, & Safari.

Is everyone's speakers turned on? Can you usually hear sound?
Make sure that everyone can hear sound from their computers, use this online sound test to make sure sound can be heard from everyone's computer.

Is your microphone muted?
If you’re using a headset or a computer with a press-to-mute button, make sure the microphone is not muted. Also, has a mute button has well, make sure isn't muted either.

Run a microphone test
If a computer restart does not help, run the following microphone test and email the results to  

Check Your Computer Settings
Your computer settings might be preventing your from sharing your microphone. Here's how to check your computer settings on Windows and Mac.

Do you need a new microphone or need to replace your microphone? Go to and buy our recommended microphone now.

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