If you hear an echo, have your participant:
- Use headphones
- Lower the volume of their speakers
- Move their microphone away from the speakers
- Use noise cancelling microphone
If your patient hears an echo, then you need to the previous steps.
If you are still having issues after trying these steps, one or more users may be experiencing slow and/or unstable network conditions.
In this case it's possible for the audio feeds to get out of sync, which can cause echoing.
Please follow these tips to improve your connection or
contact our support team for more assistance.