Doxy.me has partnered with Dokbot, a HIPAA compliant service, to offer doxy.me Professional and Clinics subscribers a way to collect feedback from their clients or patients after their telehealth session ends. We offer two ready made surveys: one for mental health providers and one for other healthcare providers. Each of the surveys take less than a minute to complete. Clinic Accounts have the option to create additional, customized surveys.
Once you end a session with a client, Dokbot will launch automatically and ask the patient or client four questions about their satisfaction with the (1) therapeutic relationship, (2) focus of treatment, (3) approach being taken, and (4) progress being made. The survey results are immediately shared with the provider.
Preview The Satisfaction Surveys
Add the Survey to Your Dokbot and Doxy.me Accounts
Add the Survey to Dokbot
It is best to use the same email address as your doxy.me account when signing up.
Email support@doxy.me, asking them to set up your post call survey and telling them which survey you would like to have added (either Therapy Session Satisfaction Survey or the Clinician Appointment Satisfaction Survey).
Here is a sample email: “Dear Dokbot Support, I am a doxy.me Professional subscriber and I would like the Dokbot post-call survey added to my account. Please add the Therapy Session Satisfaction survey. I have already created a Dokbot account using the same email address as my doxy.me account. Thank you for your help.”
Add the Dokbot Tool to Doxy.me
Go to the Telehealth Tools section
Click on the Dokbot tile
Select Add to doxy.me
After you have added the Dokbot extension to your doxy.me account, your clients will be prompted to complete the survey after each session.
View the Survey Results
Click on the Results tab from your dashboard.
Select the post-call survey you would like to review
The results can be downloaded as a PDF. Additionally, you can have a PDF of results sent to your HIPAA-compliant email. To set this up:
After logging into your Dokbot account, click on the Org Settings
Under Email Settings, click on Send me completed Dokbots
Watch this video for a complete explanation:
If you have any questions or need assistance with adding the Dokbot Satisfaction Survey to your account, please email support@doxy.me.
NOTE: Dokbot is a subsidiary of Doxy.me Inc.