Add a live interpreter with Voyce

With just a few clicks, add a qualified live interpreter to a call

Jacob Palmer avatar
Written by Jacob Palmer
Updated over a week ago

Providers can add a live interpreter to a call with just a few clicks. In less than a minute, an interpreter can join the call and facilitate communication between the provider and patient. has partnered with Voyce who provides medically trained and certified interpreters.

First, add the Live Interpreter Extension, then choose from over 70 video-enabled languages.

How to add the Live Interpreter extension:

The Live Interpreter extension can only be added to Professional or Clinic accounts. You need admin permissions on a Clinic account to add the extension.

  1. From your Dashboard click Telehealth Tools

  2. Click on Voyce: Live Interpreter

  3. Click the Add to button

  4. Click Continue to agree to the Voyce Terms of Service

  5. You will see a new extension section on the left sidebar

How to request an interpreter:

You can add an interpreter before or during you call.

  1. From the left sidebar click on Live Interpreter

  2. Click the language drop down and search for the language you need

  3. Click Continue to start the search

  4. The interpreter will check into your patient queue

  5. Start the call with your patient

  6. Click Group Call from the side bar

  7. Select the interpreter from the queue

  8. Click Confirm to add them to the call

Price: $0.99 per minute, billed monthly to the payment method on file.

NOTE: This feature is only available on the Professional and Clinic plans.

Learn more about Live Interpreter with Voyce.

If you have any questions, please contact our support team.

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