Providers can add a live interpreter to a call with just a few clicks. In less than a minute, an interpreter can join the call and facilitate communication between the provider and patient. Doxy.me has partnered with Voyce who provides medically trained and certified interpreters.
First, add the Live Interpreter Extension. Then choose from over 240 languages to add a live interpreter.
How to add the Live Interpreter extension:
The Live Interpreter extension can only be added to Professional or Clinic accounts. You need admin permissions on a Clinic account to add the extension.
From your Dashboard click Telehealth Tools
Click on Voyce: Live Interpreter
Click the Add to doxy.me button
Click Continue to agree to the Voyce Terms of Service
You will see a new extension section on the left sidebar
How to request an interpreter:
You can add an interpreter before or during you call.
From the left sidebar click on Live Interpreter
Click the language drop down and search for the language you need
Click Continue to start the search
The interpreter will check into your patient queue
Start the call with your patient
Click Group Call from the side bar
Select the interpreter from the queue
Click Confirm to add them to the call
Price: $0.99 per minute, billed monthly to the payment method on file.
NOTE: This feature is only available on the Professional and Clinic plans.
Learn more about Live Interpreter with Voyce.
If you have any questions, please contact our support team.