Doxy.me has partnered with Voyce, a HIPAA compliant service, to add on demand interpreters to your calls. With a few clicks, you can add an interpreter for many languages with knowledge of medical terminology. You need to be on the Professional or Clinic plan to use this extension.
No additional contracts or BAAs needed
Over 240 languages and 20 second average request time
Only pay as you use it
Price: $0.99 per minute, billed monthly to the payment method on file.
How to add the Live Interpreter extension:
The Live Interpreter extension can only be added to Professional or Clinic accounts. You need admin permissions on a Clinic account to add the extension.
From your Dashboard click Telehealth Tools
Click on Voyce: Live Interpreter
Click the Add to doxy.me button
Click Continue to agree to the Voyce Terms of Service
You will see a new extension section on the left sidebar
How to request an interpreter:
You can add an interpreter before or during you call.
From the left sidebar click on Live Interpreter
Click the language drop down and search for the language you need
Click Continue to start the search
The interpreter will check into your patient queue
Start the call with your patient
Click Group Call from the side bar
Select the interpreter from the queue
Click Confirm to add them to the call
If you encounter call quality issues:
Email firstname.lastname@example.org and include:
The provider's email who had the issues
The time and date of the call
Which language they were trying to use
Frequently asked questions
Do I need a BAA with Voyce?
No. Voyce is a sub-processor to doxy.me. We have a vetting process to ensure all our sub-processors are HIPAA compliant and have high security standards. We have sub-BAAs with our approved sub-processors. As long as you have a BAA with doxy.me you are covered with the sub-processors we use.
What costs are involved?
It is $0.99 per minute, billed monthly to the payment method on file. Billable minutes start when the interpreter accepts the request and enters the waiting room. The billable minutes end when you end the call or remove the interpreter. You will only be billed when you use the service, no minimum monthly or set up fee.
How long will the interpreter wait in my queue?
The interpreters time is important. After 5 minutes they will make the decision to leave or not depending on the situation. If you find your interpreter left after waiting, you can simply request another to join.
I tried adding the interpreter but they couldn't join the call?
Sometimes there are connection issues out side our control. Interpreters will use their best judgement, if they can't join the call because of a connection issues they will mark the call as dropped and you won't be billed. You can try requesting another interpreter.
What certifications do Voyce interpreters have?
You can find more about interpreter certifications here and also reach out directly to Voyce for additional questions.
NOTE: This feature is only available on the Professional and Clinic plans.
If you have any questions, please contact our support team.