When to Use
Medical device audio is designed to allow Providers to use connected medical devices (such as digital stethoscopes) that require greater audio sensitivity with doxy.me video
This audio mode should not be used if the Patient is not actively using a connected medical device requiring greater audio sensitivity
How to Enable
On the patient side, change the Microphone input to be the connected medical device serving as audio input via the call settings menu
On the provider side, change the Audio type from Standard to Medical device via the call settings menu
Things to Know When Using Medical Device Audio
Both the patient and provider will have a better experience using headphones with medical device audio instead of speakers
Changing the audio type will change both the patient's and provider's sides of the call
From a technical perspective, enabling medical device audio disables noise suppression and increases the audio bitrate of the call, enabling you to hear softer sounds
Medical device audio will work with patients using any desktop, laptop, or Android mobile device, but the provider cannot enable it from a mobile device. Medical device audio is not currently adapted to iOS mobile devices.
If you have any questions, please contact our support team.