Your connection to your provider is our top priority. We've compiled tips and common troubleshooting advice to ensure you have an excellent telehealth experience.
Simple Tips for a Great Call
The following simple tips will help your doxy.me telemedicine call go smoothly.
Ensure a stable internet connection: Use a wired Ethernet connection or stay close to the Wi-Fi router.
Optimize your environment: Choose a quiet, well-lit room with minimal distractions and face the light source.
Check your equipment: Test your camera and microphone beforehand, and consider using an external microphone or headset.
Close unnecessary applications: Free up system resources by closing apps and tabs you don't need during the call.
Use a Supported Browser: Ensure you are using the latest version of a modern browser like Chrome, Firefox, or Safari, as they offer the best support for WebRTC.
Troubleshooting
Restart your device.
Update to the latest browser version.
Try a different browser.
Try another device.
Note: The following devices are not compatible with doxy.me:
Amazon Kindle and other e-readers
Voice-controlled smart speakers such as Alexa or Google Assistant
Operating System:
Ensure your operating system (Windows, macOS, iOS, or Android) is updated to the latest version to improve functionality and security. Regular updates are essential for optimal performance.
Tips for a Stronger Connection
Check your bitrate speeds: It is recommended that both you and your provider have at least 500 kbps for a video call.
Move closer to your router: Being near your router or using an Ethernet cable can enhance performance.
Charge your device's battery: Ensure your device is plugged in to avoid power-saving mode, which can reduce performance.
Disconnect other devices: Ask others in your household to disconnect their devices (TVs, computers, smart devices) to free up bandwidth.
Try another network: Switching from cellular data to Wi-Fi and moving off of restricted networks like schools and offices can improve connection quality.
Call your ISP: Ensure your internet service provider (ISP) isn't throttling your connection speeds.
If you have any questions, please contact our support team.