macOS Catalina introduced new security features, and as a result you may need to update your System Preferences to allow screen sharing with in your browser. 

How to enable screen sharing

  1. Open System Preferences (cmd + space)
  2. Open Security & Privacy and scroll down to Screen Recording
  3. Make sure your preferred browser is checked, and you'll be prompted to restart the browser.  

If you're having any trouble, please contact our support team, and we'll be happy to help!  

Did this answer your question?