Important: Recent releases of macOS introduced new security features, and as a result you may need to update your System Preferences to allow screen sharing in your browser. If screen sharing worked fine until recently, follow these steps.

Enabling screen sharing on MacOS for the first time

NOTE: It is not possible to screen share from mobile devices like a phone or a tablet at this time.

How to enable screen sharing

  1. Open System Preferences (+ space)

  2. Open Security & Privacy.

  3. Click on the padlock icon and allow access.

  4. Scroll down to Screen Recording

  5. Make sure your preferred browser is checked, and you'll be prompted to restart the browser.  

If you have any questions, please contact our support team.

Re-enabling screen sharing after your macOS update

Following the macOS 12.2 Monterey update, we have had reports that screen sharing functionality stopped working. If that is the case for you, please follow these steps to solve the problem. It should only take a couple of minutes.

  1. Click Command + Spacebar to open your Mac Spotlight Search. Once open, search for "System Preferences"

  2. Click on Security & Privacy

  3. Go into the Privacy tab and find "Screen Recording"

  4. Next, click on the padlock in the bottom left and enter your password. This will allow you to make the necessary changes.

  5. Then, click on the checked box to the left of Google Chrome. This will uncheck the box.

After unchecking the box, you will see the message shown below in the screenshot. Click on "Quit and Reopen" to close and reopen your Chrome browser.

After you restart the browser repeat steps 1-3 above and then check the box next to Chrome Browser. You will then need to "Quit and Reopen" one more time. Once you've done that, screen sharing will again work in

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