Switching between video definition levels during a doxy.me appointment is easy and can help you see your patient more clearly for accurate assessments and examinations.
Standard definition available on all plans ⭐ Desktop friendly
How to change video definition during an appointment
Method 1: Call Quality button
Click the Call Quality button on the Control Bar and choose the definition level that meets your needs
Method 2: Call Settings
Click the More Options menu on the Control Bar and select Settings
Go to the Video Quality drop-down to choose a definition level
Note: Mobile users can’t change their video definition. The definition you select will be used on all future appointments unless manually updated.
Video definition levels explained
Your video quality will automatically move between the following definition levels, depending on your doxy.me plan.
Low Definition (LD) - Available on all plans
Provides a reasonably clear picture, requires less bandwidth, and increases the chances of a stable call
💡 Recommended use case: A weekly telehealth check-in where close up details of your patient are not required or when internet stability is a concern
Standard Definition (SD) - Available on paid plans
Provides a clearer picture, but requires more bandwidth and computer power than low definition
💡 Recommended use case: A patient consultation where observing quick facial expressions or physical features is needed
High Definition (HD) - Available on paid plans
Provides the clearest picture, but requires the most bandwidth and computer power
💡 Recommended use case: An appointment where fine details are essential for accurate assessment such as dermatology, wound care, or identifying non-verbal cues
Questions? Please contact our Support team.