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Video resolution: overview
Video resolution: overview

Switch between low, standard, and high-definition video resolution while on a call

Dylan Turner avatar
Written by Dylan Turner
Updated over a week ago allows you to easily change the resolution of your video while you are on a call. SD and HD video are available to Professional or Clinic users. 

  • Low Definition (LD) video requires less bandwidth and computer power. This increases the likelihood of having a stable video call

  • Standard Definition (SD) provides a clearer picture but requires more bandwidth and computer power. 640x480 at 30 frames per second. 

  • High Definition (HD) provides the clearest picture but requires the most bandwidth and computer power. 1280x720

NOTE: Mobile users cannot change video definition.

See the difference between Low Definition and High Definition (click to enlarge):

To change the video resolution during a call

  1. Click the Call Settings gear in the controls at the bottom of the screen.

  2. In the menu, choose the video quality you want. 

NOTE: The video quality you set via Call Settings will remain for future calls. However, you can always change it on the next call.

If you have any questions, please contact our support team.

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