allows you to easily change the resolution of your video while you are on a call. 

  • Low Definition (LD) video requires less bandwidth and computer power. This increases the likelihood of a stable video call
  • Standard Definition (SD) provides a clearer picture but requires more bandwidth and computer power. 640x480
  • High Definition (HD) provides the clearest picture but requires the most bandwidth and computer power. 1280x720

See the difference between Low Definition and High Definition (click to enlarge):

To change the video resolution during a call:

  1. Click the 'wheel' in the controls at the bottom of the screen
  2. Choose between LD, SD and HD

To set the default video quality that a call uses:

  1. From your Dashboard click "Account Settings" 
  2. Click "Expand" under Room Settings 
  3. Choose video quality under "Default video quality"
  4. Click "Update" to save 

Note: SD and HD video are available to Professional or Clinic users.

If you are having trouble changing the video quality, contact our support team

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